Details
Improvement
Blocker
Description
Services activated from Billing -> Services -> (manage) must be in pending status. Thus, In Review services can only be edited, and cannot be activated. They need to first be accepted in the Order widget on the billing overview page before they can be activated.
If an order form has manual review enabled, then Interworx first creates a local record of the service and does not communicate with the module. However, when the service is finally added, it attempts to provision it on edit, attempting to either "modifyAccount" or "modifyReseller". Since the service was not previously provisioned on Interworx, Interworx returns an error about an "invalid domain" or "invalid reseller ID 0".
See http://www.blesta.com/forums/index.php?/topic/1825-another-interworx-issue/
and
http://www.blesta.com/forums/index.php?/topic/3130-interworx-module-error/
Issue Links
- relates to
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CORE-1501
Activating a pending service does not use module
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- Closed
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Activity
A message should be shown on the Billing -> Services -> In Review -> Manage page if the service is "in_review". In this case, the "Activate" button should be "Save" or "Edit"; the Use Module checkbox should be unchecked and disabled; and only a local edit should be performed.
The message shown should indicate that the service is in review and cannot be activated until its status has been changed to pending, which only occurs via the order plugin widget under Billing -> Overview.
Tyson Phillips (Inactive)
added a comment - A message should be shown on the Billing -> Services -> In Review -> Manage page if the service is "in_review". In this case, the "Activate" button should be "Save" or "Edit"; the Use Module checkbox should be unchecked and disabled; and only a local edit should be performed.
The message shown should indicate that the service is in review and cannot be activated until its status has been changed to pending, which only occurs via the order plugin widget under Billing -> Overview. Currently unable to duplicate this issue.
To clarify, this occurs when attempting to activate a service whose status is "in_review", which was not changed to "Accepted" (pending) in the order widget. So it would not affect Interworx, but rather all modules.
Tyson Phillips (Inactive)
added a comment - - edited Currently unable to duplicate this issue.
To clarify, this occurs when attempting to activate a service whose status is "in_review", which was not changed to "Accepted" (pending) in the order widget. So it would not affect Interworx, but rather all modules. 
The status of this service is currently In Review and must be changed to Pending before it can be activated. This can be done through the Orders widget on the Billing Overview page using the Order plugin, or by a third party plugin responsible for managing orders.