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  1. Blesta Core
  2. CORE-1592

Support Manager: A ticket can be split with only notes selected

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Minor
        • Resolution: Fixed
        • Affects Version/s: 3.4.0
        • Fix Version/s: 3.4.3, 3.5.0-b1
        • Component/s: None
        • Labels:
          None

          Description

          When viewing a ticket in the admin UI, checking the box for notes, and performing the Split action will cause a new ticket to be created with the notes attached to it. However, tickets are not viewable in the interface unless they have a reply. Therefore, the new ticket cannot be fetched, is not viewable through the interface, and actually causes a php error.

          Because tickets cannot be fetched if they only contain reply notes, the fix must disallow the ability for only ticket notes to be split. A new error message should be shown if an admin attempts to split only notes out of a ticket, or if only ticket notes would remain in a ticket.

            Activity

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            tyson Tyson Phillips (Inactive) created issue -
            tyson Tyson Phillips (Inactive) made changes -
            Field Original Value New Value
            Status Open [ 1 ] Resolved [ 5 ]
            Resolution Fixed [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Resolved [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                tyson Tyson Phillips (Inactive)
                Reporter:
                tyson Tyson Phillips (Inactive)
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  25/Mar/15