Details

    • Type: Sub-task
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 4.3.0-b1
    • Component/s: Staff Interface
    • Labels:
      None

      Description

      The Support Manager needs to listen to the Clients.delete event handler. It should then delete all client-related records, including:

      • Tickets
        • Ticket replies
        • Attachments (from the file system and database)

      TODO:

      1. To speed up the deletion, add an index on `support_tickets`.`client_id`
      2. Delete all tickets, ticket replies, and reply attachments for the client
        • Assume the action takes place in a transaction already, so do not attempt to perform the deletion within its own transaction
        • Update the documentation for the event handler to describe that the action takes place within a database transaction

        Activity

          People

          • Assignee:
            jonathan Jonathan Reissmueller
            Reporter:
            tyson Tyson Phillips (Inactive)
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            Dates

            • Created:
              Updated:
              Resolved:
              Fix Release Date:
              15/Jun/18

              Time Tracking

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              Logged:
              Time Spent - 1 hour, 19 minutes
              1h 19m

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