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  1. Blesta Core
  2. CORE-901

Add service action backoff after failure

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Won't Fix
        • Affects Version/s: None
        • Fix Version/s: Sponsored
        • Component/s: None
        • Labels:
          None

          Description

          If a service fails to provision, suspend, unsuspend, or cancel, it may be attempted as often as every 5 minutes, and would send an email to staff each time regarding the failure (This doesn't happen, there is no such email to staff).

          So we propose to create a setting that sets a service action backoff on failure, and sets a time interval for which not to attempt the action again. (Question: Where should this setting go?)

          Allow time intervals for waiting to attempt the action again:
          15 min, 30 min, 1 hour, ... 24 hours

          Edit: 2019/01/04

          In addition to this backoff feature, we should add:

          • A new email subscription notice under My Info for staff (including ACL to enable the option) that will email staff on a failure
          • A new page under Tools that lists services that have failed to provision, suspend, unsuspend, cancel, or module renew at least once and information about the service, when it will next be attempted, with an option to clear any delay so the next cron will re-attempt. (Or maybe a new tab under Tools > Logs called "Service Action")
          • A setting for the maximum number of retries before it's no longer attempted.

            Issue Links

            relates to

            New Feature - A new feature of the product, which has yet to be developed. CORE-3274 Stop Service Provision Attempts After x Failures

            • Major - Major loss of function.
            • In Review

              Activity

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              tyson Tyson Phillips (Inactive) created issue -
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              admin Paul Phillips added a comment -

              Is this so that cron doesn't attempt to activate the same service via a module every 5 minutes indefinitely?

              What kind of backoff, similar to the old auto debit backoff?

              Show
              admin Paul Phillips added a comment - Is this so that cron doesn't attempt to activate the same service via a module every 5 minutes indefinitely? What kind of backoff, similar to the old auto debit backoff?
              admin Paul Phillips made changes -
              Field Original Value New Value
              Fix Version/s 3.3.0 [ 10100 ]
              Fix Version/s 3.2.0 [ 10002 ]
              admin Paul Phillips made changes -
              Security Private [ 10000 ]
              admin Paul Phillips made changes -
              Fix Version/s 3.4.0 [ 10400 ]
              Fix Version/s 3.3.0 [ 10100 ]
              admin Paul Phillips made changes -
              Fix Version/s 3.4.0 [ 10400 ]
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              admin Paul Phillips added a comment - - edited

              After so many attempts, it should stop attempting to provision the service and send an email alert to designated staff. Those staff should be configured for such alerts via the order plugin. My Info > Email Subscription Notices

              Show
              admin Paul Phillips added a comment - - edited After so many attempts, it should stop attempting to provision the service and send an email alert to designated staff. Those staff should be configured for such alerts via the order plugin . My Info > Email Subscription Notices
              admin Paul Phillips made changes -
              Fix Version/s Sponsored [ 11113 ]
              Hide
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              admin Paul Phillips added a comment -

              Additionally, it may make sense to add a new section under Tools to list impacted services. If a service has failed to provision, suspend, unsuspend, cancel, or module renew then it should be listed in a table with a link to the service or an option to clear the delay so the cron will re-attempt at next run.

              Show
              admin Paul Phillips added a comment - Additionally, it may make sense to add a new section under Tools to list impacted services. If a service has failed to provision, suspend, unsuspend, cancel, or module renew then it should be listed in a table with a link to the service or an option to clear the delay so the cron will re-attempt at next run.
              admin Paul Phillips made changes -
              Description If a service fails to provision, suspend, unsuspend, or cancel, it may be attempted as often as every 5 minutes, and would send an email to staff each time regarding the failure.

              So we propose to create a setting that sets a service action backoff on failure, and sets a time interval for which not to attempt the action again.

              Allow time intervals for waiting to attempt the action again:
              15 min, 30 min, 1 hour, ... 24 hours
              		If a service fails to provision, suspend, unsuspend, or cancel, it may be attempted as often as every 5 minutes, and would send an email to staff each time regarding the failure.

              So we propose to create a setting that sets a service action backoff on failure, and sets a time interval for which not to attempt the action again.

              Allow time intervals for waiting to attempt the action again:
              15 min, 30 min, 1 hour, ... 24 hours

              Edit: 2019/01/04

              In addition to this backup feature, we should add:

              * A new email subscription notice under My Info for staff (including ACL to enable the option) that will email staff on a failure
              * A new page under Tools that lists services that have failed to provision, suspend, unsuspend, cancel, or module renew at least once and information about the service, when it will next be attempted, with an option to clear any delay so the next cron will re-attempt.
              admin Paul Phillips made changes -
              Description If a service fails to provision, suspend, unsuspend, or cancel, it may be attempted as often as every 5 minutes, and would send an email to staff each time regarding the failure.

              So we propose to create a setting that sets a service action backoff on failure, and sets a time interval for which not to attempt the action again.

              Allow time intervals for waiting to attempt the action again:
              15 min, 30 min, 1 hour, ... 24 hours

              Edit: 2019/01/04

              In addition to this backup feature, we should add:

              * A new email subscription notice under My Info for staff (including ACL to enable the option) that will email staff on a failure
              * A new page under Tools that lists services that have failed to provision, suspend, unsuspend, cancel, or module renew at least once and information about the service, when it will next be attempted, with an option to clear any delay so the next cron will re-attempt.
              		If a service fails to provision, suspend, unsuspend, or cancel, it may be attempted as often as every 5 minutes, and would send an email to staff each time regarding the failure.

              So we propose to create a setting that sets a service action backoff on failure, and sets a time interval for which not to attempt the action again.

              Allow time intervals for waiting to attempt the action again:
              15 min, 30 min, 1 hour, ... 24 hours

              Edit: 2019/01/04

              In addition to this backup feature, we should add:

              * A new email subscription notice under My Info for staff (including ACL to enable the option) that will email staff on a failure
              * A new page under Tools that lists services that have failed to provision, suspend, unsuspend, cancel, or module renew at least once and information about the service, when it will next be attempted, with an option to clear any delay so the next cron will re-attempt.
              * A setting for the maximum number of retries before it's no longer attempted.
              admin Paul Phillips made changes -
              Description If a service fails to provision, suspend, unsuspend, or cancel, it may be attempted as often as every 5 minutes, and would send an email to staff each time regarding the failure.

              So we propose to create a setting that sets a service action backoff on failure, and sets a time interval for which not to attempt the action again.

              Allow time intervals for waiting to attempt the action again:
              15 min, 30 min, 1 hour, ... 24 hours

              Edit: 2019/01/04

              In addition to this backup feature, we should add:

              * A new email subscription notice under My Info for staff (including ACL to enable the option) that will email staff on a failure
              * A new page under Tools that lists services that have failed to provision, suspend, unsuspend, cancel, or module renew at least once and information about the service, when it will next be attempted, with an option to clear any delay so the next cron will re-attempt.
              * A setting for the maximum number of retries before it's no longer attempted.
              		If a service fails to provision, suspend, unsuspend, or cancel, it may be attempted as often as every 5 minutes, and would send an email to staff each time regarding the failure.

              So we propose to create a setting that sets a service action backoff on failure, and sets a time interval for which not to attempt the action again.

              Allow time intervals for waiting to attempt the action again:
              15 min, 30 min, 1 hour, ... 24 hours

              Edit: 2019/01/04

              In addition to this backoff feature, we should add:

              * A new email subscription notice under My Info for staff (including ACL to enable the option) that will email staff on a failure
              * A new page under Tools that lists services that have failed to provision, suspend, unsuspend, cancel, or module renew at least once and information about the service, when it will next be attempted, with an option to clear any delay so the next cron will re-attempt.
              * A setting for the maximum number of retries before it's no longer attempted.
              admin Paul Phillips made changes -
              Description If a service fails to provision, suspend, unsuspend, or cancel, it may be attempted as often as every 5 minutes, and would send an email to staff each time regarding the failure.

              So we propose to create a setting that sets a service action backoff on failure, and sets a time interval for which not to attempt the action again.

              Allow time intervals for waiting to attempt the action again:
              15 min, 30 min, 1 hour, ... 24 hours

              Edit: 2019/01/04

              In addition to this backoff feature, we should add:

              * A new email subscription notice under My Info for staff (including ACL to enable the option) that will email staff on a failure
              * A new page under Tools that lists services that have failed to provision, suspend, unsuspend, cancel, or module renew at least once and information about the service, when it will next be attempted, with an option to clear any delay so the next cron will re-attempt.
              * A setting for the maximum number of retries before it's no longer attempted.
              		If a service fails to provision, suspend, unsuspend, or cancel, it may be attempted as often as every 5 minutes, and -would send an email to staff each time regarding the failure- (This doesn't happen, there is no such email to staff).

              So we propose to create a setting that sets a service action backoff on failure, and sets a time interval for which not to attempt the action again. (*Question: Where should this setting go?*)

              Allow time intervals for waiting to attempt the action again:
              15 min, 30 min, 1 hour, ... 24 hours

              Edit: 2019/01/04

              In addition to this backoff feature, we should add:

              * A new email subscription notice under My Info for staff (including ACL to enable the option) that will email staff on a failure
              * A new page under Tools that lists services that have failed to provision, suspend, unsuspend, cancel, or module renew at least once and information about the service, when it will next be attempted, with an option to clear any delay so the next cron will re-attempt. (Or maybe a new tab under Tools > Logs called "Service Action")
              * A setting for the maximum number of retries before it's no longer attempted.
              tyson Tyson Phillips (Inactive) made changes -
              Issue Type Task [ 3 ] New Feature [ 2 ]
              tyson Tyson Phillips (Inactive) made changes -
              Story Points 8
              tyson Tyson Phillips (Inactive) made changes -
              Rank Ranked higher
              admin Paul Phillips made changes -
              Assignee Cody Phillips [ cody ]
              jonathan Jonathan Reissmueller made changes -
              Link This issue relates to CORE-3274 [ CORE-3274 ]
              jonathan Jonathan Reissmueller made changes -
              Rank Ranked higher
              tyson Tyson Phillips (Inactive) made changes -
              Rank Ranked higher
              Hide
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              admin Paul Phillips added a comment -

              Replaced by CORE-3274

              Show
              admin Paul Phillips added a comment - Replaced by CORE-3274
              admin Paul Phillips made changes -
              Status Open [ 1 ] Closed [ 6 ]
              Resolution Won't Fix [ 2 ]

                People

                • Assignee:
                  Unassigned
                  Reporter:
                  tyson Tyson Phillips (Inactive)
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                  Dates

                  • Created:
                    Updated:
                    Resolved: