Details
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Type:
Bug
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 5.11.0
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Fix Version/s: 5.11.2
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Component/s: Client Interface
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Labels:None
Description
If a client has access to cancel options and they login to their account to cancel a service but they select "At End of Term (DATE)", the end of term date is the renew date. However, if they have an invoice and the invoice is past due, they shouldn't be able to set an end of NEXT term, since they are already into the new term with the invoice unpaid.
I think it makes sense to simply NOT show the "At End of Term (DATE)" option at all if there are any past due invoices for the service NOTE: Does this solve the issue if the invoice isn't due yet? IF there is an invoice and it's not past due, then the cancel date should match the invoice due date. The only option will be "Immediately" in that case. When they select at end of term, auto cancel plugin may not touch the service and cancellation won't happen until the end of the unpaid term.
Activity
Paul Phillips
created issue -
Paul Phillips
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Attachment | Remove at end of term if past due invoices.png [ 13051 ] |
Paul Phillips
made changes -
| Description |
If a client has access to cancel options and they login to their account to cancel a service but they select "At End of Term (DATE)", the end of term date is the renew date. However, if they have an invoice and the invoice is past due, they shouldn't be able to set an end of NEXT term, since they are already into the new term with the invoice unpaid.
I think it makes sense to simply NOT show the "At End of Term (DATE)" option at all if there are any past due invoices for the services. The only option will be "Immediately" in that case. When they select at end of term, auto cancel plugin may not touch the service and cancellation won't happen until the end of the unpaid term. |
If a client has access to cancel options and they login to their account to cancel a service but they select "At End of Term (DATE)", the end of term date is the renew date. However, if they have an invoice and the invoice is past due, they shouldn't be able to set an end of NEXT term, since they are already into the new term with the invoice unpaid.
I think it makes sense to simply NOT show the "At End of Term (DATE)" option at all if there are any *past due invoices for the service*. The only option will be "Immediately" in that case. When they select at end of term, auto cancel plugin may not touch the service and cancellation won't happen until the end of the unpaid term. |
Paul Phillips
made changes -
| Rank | Ranked higher |
Paul Phillips
made changes -
| Rank | Ranked lower |
Paul Phillips
made changes -
| Description |
If a client has access to cancel options and they login to their account to cancel a service but they select "At End of Term (DATE)", the end of term date is the renew date. However, if they have an invoice and the invoice is past due, they shouldn't be able to set an end of NEXT term, since they are already into the new term with the invoice unpaid.
I think it makes sense to simply NOT show the "At End of Term (DATE)" option at all if there are any *past due invoices for the service*. The only option will be "Immediately" in that case. When they select at end of term, auto cancel plugin may not touch the service and cancellation won't happen until the end of the unpaid term. |
If a client has access to cancel options and they login to their account to cancel a service but they select "At End of Term (DATE)", the end of term date is the renew date. However, if they have an invoice and the invoice is past due, they shouldn't be able to set an end of NEXT term, since they are already into the new term with the invoice unpaid.
I think it makes sense to simply NOT show the "At End of Term (DATE)" option at all if there are any *past due invoices for the service* *NOTE: Does this solve the issue if the invoice isn't due yet? IF there is an invoice and it's not past due, then the cancel date should match the invoice due date*. The only option will be "Immediately" in that case. When they select at end of term, auto cancel plugin may not touch the service and cancellation won't happen until the end of the unpaid term. |
| Sprint | 5.11.1 Sprint 1 [ 213 ] |
| Rank | Ranked higher |
| Assignee | Abdy Franco [ abdy ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 2 hours, 46 minutes [ 9960 ] | |
| Worklog Id | 17602 [ 17602 ] |
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
| Status | In Review [ 5 ] | Closed [ 6 ] |
