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  1. Blesta Core
  2. CORE-1099

Support Manager: Add replies when clients close tickets from ticket reply

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Blocker
        • Resolution: Fixed
        • Affects Version/s: 3.1.0
        • Fix Version/s: 3.2.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          If a client closes the ticket from the ticket reply screen, and adds a reply, the ticket should be updated and closed.

          Currently, the details in the add reply box are ignored and the ticket is simply closed.

            Activity

            Ascending order - Click to sort in descending order
            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Attachment jira-capture-screenshot-20140318-124902-841.png [ 10902 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Open [ 1 ] Resolved [ 5 ]
            Resolution Fixed [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Resolved [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                tyson Tyson Phillips (Inactive)
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  23/Apr/14