Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-1099

Support Manager: Add replies when clients close tickets from ticket reply

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Blocker
        • Resolution: Fixed
        • Affects Version/s: 3.1.0
        • Fix Version/s: 3.2.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          If a client closes the ticket from the ticket reply screen, and adds a reply, the ticket should be updated and closed.

          Currently, the details in the add reply box are ignored and the ticket is simply closed.

            Activity

              People

              • Assignee:
                tyson Tyson Phillips (Inactive)
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  23/Apr/14