Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-1101

Support Manager: Client replies that change ticket status should log as being performed by the client

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Trivial
        • Resolution: Fixed
        • Affects Version/s: None
        • Fix Version/s: 3.2.0-b1
        • Component/s: None
        • Labels:
          None

          Description

          When a client closes, or reopens, a ticket, the ticket status change is logged. However, they are logged as being performed by the System rather than by the client, so lets log them as being performed by the client as a byproduct of the reply.

            Activity

            Ascending order - Click to sort in descending order
            tyson Tyson Phillips (Inactive) created issue -
            tyson Tyson Phillips (Inactive) made changes -
            Field Original Value New Value
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            tyson Tyson Phillips (Inactive) added a comment -

            Added

            Show
            tyson Tyson Phillips (Inactive) added a comment - Added
            tyson Tyson Phillips (Inactive) made changes -
            Status In Progress [ 3 ] Resolved [ 5 ]
            Resolution Fixed [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Resolved [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                tyson Tyson Phillips (Inactive)
                Reporter:
                tyson Tyson Phillips (Inactive)
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  23/Apr/14