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  1. Blesta Core
  2. CORE-1126

Support Manager: Updating a ticket should always log changes regardless of reply type

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: None
        • Fix Version/s: 3.2.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          If you add a Note reply and you change, for example, the ticket status, only the note reply is added, and the ticket status is not changed, nor is it logged.

          Changes are currently only logged on type=reply. They should always be changed and logged if they were updated.

            Activity

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            tyson Tyson Phillips (Inactive) created issue -
            tyson Tyson Phillips (Inactive) made changes -
            Field Original Value New Value
            Status Open [ 1 ] In Progress [ 3 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status In Progress [ 3 ] Resolved [ 5 ]
            Resolution Fixed [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Resolved [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                tyson Tyson Phillips (Inactive)
                Reporter:
                tyson Tyson Phillips (Inactive)
              • Votes:
                0 Vote for this issue
                Watchers:
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  23/Apr/14