[CORE-1274] Support Manager: Change Ticket Updated email template to clarify when there are attachments - Blesta

Details

Type: Improvement
Status: Closed
Priority: Minor
Resolution: Fixed
Affects Version/s: 3.2.0
Fix Version/s: 3.3.0
Component/s: Plugins
Labels:
None

Description

If a ticket reply has attachments, a new email tag should be available that can be used to link the user to view the ticket to see the attachments, e.g.:

{% if ticket.reply_has_attachments %}

Files have been attached to this ticket reply. You may visit

{update_ticket_url}

to view the ticket and download the attachments.

{% endif%}

This may be useful for other ticket email templates as well.

Activity

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Tyson Phillips (Inactive) created issue - 09/Jun/14 5:43 PM

Tyson Phillips (Inactive) made changes - 09/Jun/14 5:46 PM

Field	Original Value	New Value
Issue Type	Bug [ 1 ]	Improvement [ 4 ]

Paul Phillips made changes - 27/Aug/14 4:52 PM

Fix Version/s		3.3.0-b2 [ 10507 ]
Fix Version/s	3.3.0-b1 [ 10100 ]

Paul Phillips made changes - 15/Sep/14 12:11 PM

Fix Version/s		3.3.0 [ 10508 ]
Fix Version/s	3.3.0-b2 [ 10507 ]

Tyson Phillips (Inactive) made changes - 18/Sep/14 5:46 PM

Status	Open [ 1 ]	Resolved [ 5 ]
Resolution		Fixed [ 1 ]

Tyson Phillips (Inactive) made changes - 23/Sep/14 5:13 PM

Status

Resolved [ 5 ]

Closed [ 6 ]

People

Assignee:

Tyson Phillips (Inactive)

Reporter:

Tyson Phillips (Inactive)

Votes:

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Watchers:

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Dates

Created:

09/Jun/14 5:43 PM

Updated:

23/Sep/14 5:13 PM

Resolved:

18/Sep/14 5:46 PM

Fix Release Date:

24/Sep/14

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