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  1. Blesta Core
  2. CORE-1378

Support Manager: Silently discard emails addressed from the same department

    Details

    • Type: Task
    • Status: Closed
    • Priority: Blocker
    • Resolution: Fixed
    • Affects Version/s: 3.2.0
    • Fix Version/s: 3.3.0-b1
    • Component/s: Plugins
    • Labels:
      None

      Description

      Emails addressed to a department, that are from the same department email address should be silently discarded.

      The Issue

      A spammer sends an email to support@domain.com, and spoofs the from address as support@domain.com. The system opens a ticket and sends a reply back to support@domain.com. This creates a loop.

      While we have loop detection in place, it's not very effective when checking mail via POP or IMAP, and even with it, a number of tickets are created before it kicks in.

      I can't think of any legitimate reason a support department should receive an email, with the support departments address as the sender. So, we should simply silently discard any such messages.

        Activity

          People

          • Assignee:
            tyson Tyson Phillips (Inactive)
            Reporter:
            admin Paul Phillips
          • Votes:
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            Watchers:
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            Dates

            • Created:
              Updated:
              Resolved:
              Fix Release Date:
              27/Aug/14