I received 2 duplicate tickets. The user hit submit twice which resulted in 2 identical tickets, but each had a unique support_tickets.id and unique ticket number (support_tickets.code). Then, I merged the newer one (I believe) into the older one. This resulted in two entries in the ticket listing where both tickets now display the same ticket number (of the one being merged from). Both tickets link to the same support_tickets.id view page.
In the database, the support_tickets.code appears to be unique between the 2 merged tickets.
From what I can tell, the database looks correct, but the ticket is shown in duplicate in the interface, both under Support and within the support widget on the client profile page.
Bug
Major
Paul Phillips
created issue -
Tyson Phillips (Inactive)
made changes -
It appears the tickets are fetched without grouping, so that has been resolved.