Details
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Type:
New Feature
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 3.5.0
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Fix Version/s: 4.9.0-b1
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Component/s: Staff Interface
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Labels:None
Description
Clients often have trouble requesting a password reset, and open a ticket, or call and ask for their password to be updated. It's better to send them the normal password reset email as it allows them to enter a new password that they are likely to remember, and it confirms that they do in fact have access to the email address on file.
On the client profile page, under "Account Actions" add a new item toward the bottom called "Send Password Reset". Selecting this link will open a new section on the right where you would select the contact that should receive the password reset email.
The list of available contacts should only include those that have login credentials, and should default to the primary contact (The client).
Submitting the form would send the same password reset email as if the client had requested the password reset themselves.
See http://www.blesta.com/forums/index.php?/topic/4244-admin-reset-and-send-client-password-reset/ for original request.
Issue Links
Activity
Paul Phillips
created issue -
Paul Phillips
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Description |
Clients often have trouble requesting a password reset, and open a ticket, or call and ask for their password to be updated. It's better to send them the normal password reset email as it allows them to enter a new password that they are likely to remember, and it confirms that they do in fact have access to the email address on file.
On the client profile page, under "Account Actions" add a new item toward the bottom called "Send Password Reset". Selecting this link will open a new section on the right where you would select the contact that should receive the password reset email. The list of available contacts should only include those that have login credentials, and should default to the primary contact (The client). Submitting the form would send the same password reset email as if the client had requested the password reset themselves. |
Clients often have trouble requesting a password reset, and open a ticket, or call and ask for their password to be updated. It's better to send them the normal password reset email as it allows them to enter a new password that they are likely to remember, and it confirms that they do in fact have access to the email address on file.
On the client profile page, under "Account Actions" add a new item toward the bottom called "Send Password Reset". Selecting this link will open a new section on the right where you would select the contact that should receive the password reset email. The list of available contacts should only include those that have login credentials, and should default to the primary contact (The client). Submitting the form would send the same password reset email as if the client had requested the password reset themselves. See http://www.blesta.com/forums/index.php?/topic/4244-admin-reset-and-send-client-password-reset/ for original request. |
Tyson Phillips (Inactive)
made changes -
Tyson Phillips (Inactive)
made changes -
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Story Points | 3 |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | 4.9.0-b1 [ 11301 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.9.0 Sprint 6 [ 104 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Status | Open [ 1 ] | In Progress [ 3 ] |
Tyson Phillips (Inactive)
made changes -
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 hour, 37 minutes [ 5820 ] | |
| Worklog Id | 13275 [ 13275 ] |
Automated transition triggered when Tyson Phillips (Inactive) created pull request #807 in Stash -
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
Tyson Phillips (Inactive)
made changes -
| Time Spent | 1 hour, 37 minutes [ 5820 ] | 3 hours, 27 minutes [ 12420 ] |
| Worklog Id | 13283 [ 13283 ] |
| Time Spent | 3 hours, 27 minutes [ 12420 ] | 4 hours, 12 minutes [ 15120 ] |
| Worklog Id | 13289 [ 13289 ] |
Tyson Phillips (Inactive)
made changes -
| Time Spent | 4 hours, 12 minutes [ 15120 ] | 5 hours [ 18000 ] |
| Worklog Id | 13290 [ 13290 ] |
Automated transition triggered when Tyson Phillips (Inactive) merged pull request #807 in Stash -
| Status | In Review [ 5 ] | Closed [ 6 ] |
