Details
Improvement
Major
Description
A lot of companies use the ticket system to work internal issues. For example, they may have their server monitoring software email their ticket system so their staff can address the issue. This creates a problem when the ticket system replies with an acknowledgement that the ticket was created.
Add an option when creating/editing a department within the Support Manager plugin not to send ticket confirmation emails. Something like this perhaps:
[ ] Send Auto-Response Emails for New Tickets
Keep it checked by default for all departments
[x] Do not send ticket open confirmation emails for this department
It should not be checked by default.
See http://www.blesta.com/forums/index.php?/topic/1306-department-level-ticket-auto-replies/
Activity
Paul Phillips
created issue -
Paul Phillips
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Bug [ 1 ] | Improvement [ 4 ] |
Tyson Phillips (Inactive)
made changes -
| Story Points | 3 |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.1.0 Sprint 1 [ 38 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
| Assignee | Jonathan Reissmueller [ jonathan ] |
Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
| Status | Open [ 1 ] | In Progress [ 3 ] |
Automated transition triggered when Jonathan Reissmueller created pull request #14 in Stash -
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.1.0 Sprint 4 [ 38 ] | 4.1.0 Sprint 4, 4.1.0 Sprint 5 [ 38, 42 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | 4.1.0 [ 11007 ] |
Tyson Phillips (Inactive)
made changes -
| Description |
A lot of companies use the ticket system to work internal issues. For example, they may have their server monitoring software email their ticket system so their staff can address the issue. This creates a problem when the ticket system replies with an acknowledgement that the ticket was created.
Add an option when creating/editing a department within the Support Manager plugin not to send ticket confirmation emails. Something like this perhaps: [x] Do not send ticket open confirmation emails for this department It should *not* be checked by default. See http://www.blesta.com/forums/index.php?/topic/1306-department-level-ticket-auto-replies/ |
A lot of companies use the ticket system to work internal issues. For example, they may have their server monitoring software email their ticket system so their staff can address the issue. This creates a problem when the ticket system replies with an acknowledgement that the ticket was created.
Add an option when creating/editing a department within the Support Manager plugin not to send ticket confirmation emails. Something like this perhaps: [ ] Send Auto-Response Emails for New Tickets Keep it checked by default for all departments -[x] Do not send ticket open confirmation emails for this department- -It should *not* be checked by default.- See http://www.blesta.com/forums/index.php?/topic/1306-department-level-ticket-auto-replies/ |
Automated transition triggered when Tyson Phillips (Inactive) merged pull request #14 in Stash -
| Status | In Review [ 5 ] | Closed [ 6 ] |