Details
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Type:
Bug
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 3.6.1
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Fix Version/s: 4.0.0-b1
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Component/s: None
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Labels:None
Description
Deleting a pending service as an admin deletes the pending service in Blesta only, and does not make a module call to cancel the service. However, cancelling a pending service as a client may make a module cancel request.
This is especially problematic in the following scenario:
- Client places a duplicate order for the same hosting service (assume cPanel)
- Client pays for 1 order, which is provisioned, and then cancels the duplicate pending service
- A module call is made to the cPanel server to cancel the service. Because the username matches a live account, the live service is cancelled when it should not be.
Solution
We need to do 1 of the following:
- Do not allow clients to cancel pending services or
- Do not "Use Module" when clients cancel Pending services
I sort of prefer #1. Thoughts?
Originally reported here - http://www.blesta.com/forums/index.php?/topic/6896-clear-dysfunction-with-blestas-workflow/
Activity
Paul Phillips
created issue -
Paul Phillips
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Rank | Ranked higher |
Paul Phillips
made changes -
| Description |
Deleting a pending service as an admin deletes the pending service in Blesta only, and does not make a module call to cancel the service. However, cancelling a pending service as a client may make a module cancel request.
This is especially problematic in the following scenario: # Client places a duplicate order for the same hosting service (assume cPanel) # Client pays for 1 order, which is provisioned, and then cancels the duplicate pending service # A module call is made to the cPanel server to cancel the service. Because the username matches a live account, the live service is cancelled when it should not be. Solution We need to do 1 of the following: # Do not allow clients to cancel pending services *or* # Do not "Use Module" when clients cancel Pending services I sort of prefer #1. Thoughts? |
Deleting a pending service as an admin deletes the pending service in Blesta only, and does not make a module call to cancel the service. However, cancelling a pending service as a client may make a module cancel request.
This is especially problematic in the following scenario: # Client places a duplicate order for the same hosting service (assume cPanel) # Client pays for 1 order, which is provisioned, and then cancels the duplicate pending service # A module call is made to the cPanel server to cancel the service. Because the username matches a live account, the live service is cancelled when it should not be. Solution We need to do 1 of the following: # Do not allow clients to cancel pending services *or* # Do not "Use Module" when clients cancel Pending services I sort of prefer #1. Thoughts? Originally reported here - http://www.blesta.com/forums/index.php?/topic/6896-clear-dysfunction-with-blestas-workflow/ |
| Assignee | Jonathan Reissmueller [ jonathan ] |
Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
| Status | Open [ 1 ] | In Progress [ 3 ] |
Automated transition triggered when Jonathan Reissmueller created pull request #153 in Stash -
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
| Fix Version/s | 4.0.0 [ 10603 ] |
| Fix Version/s | Short Term [ 10800 ] |
Automated transition triggered when Tyson Phillips (Inactive) merged pull request #153 in Stash -
| Status | In Review [ 5 ] | Closed [ 6 ] |