Details
New Feature
Major
Description
- Add a new action for selected tickets to "Assign" them to a client. The client will need to be selected, which can be done through a client autocomplete lookup
- Assign all selected tickets to the client selected
Only tickets that currently have no client assigned may be assigned to one- Any tickets can be reassigned to another client, or from no client to a client
- Add a note to the ticket for admins to see if a ticket is reassigned from one client to another
- "This ticket was re-assigned to [Client Name]. Previous client replies were re-assigned to this client and may have been made by another person."
It's often necessary to assign or re-assign a ticket to a client. As an example, a client may email in a ticket from an email address that's not on file, or may open a ticket under the wrong account.
Staff should be able to re-assign a ticket. There's a couple scenarios that this might be accomplished:
1. On the ticket reply screen, add a link or button next to the Client's name or email address, when clicked a search box appears that uses an AJAX search similar to a staff member opening a new ticket for a client.
2. By adding a new option under the Ticket Overview page where one or more tickets may be selected on the left, where a "Reassign" option appears in the bottom right similar to bulk merge and bulk update status.
Activity
Paul Phillips
created issue -
Tyson Phillips (Inactive)
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Story Points | 5 |
Tyson Phillips (Inactive)
made changes -
| Description |
It's often necessary to assign or re-assign a ticket to a client. As an example, a client may email in a ticket from an email address that's not on file, or may open a ticket under the wrong account.
Staff should be able to re-assign a ticket. There's a couple scenarios that this might be accomplished: 1. On the ticket reply screen, add a link or button next to the Client's name or email address, when clicked a search box appears that uses an AJAX search similar to a staff member opening a new ticket for a client. 2. By adding a new option under the Ticket Overview page where one or more tickets may be selected on the left, where a "Reassign" option appears in the bottom right similar to bulk merge and bulk update status. |
# Add a new action for selected tickets to "Assign" them to a client. The client will need to be selected, which can be done through a client autocomplete lookup # Assign all selected tickets to the client selected #* Only tickets that currently have no client assigned may be assigned to one ---- It's often necessary to assign or re-assign a ticket to a client. As an example, a client may email in a ticket from an email address that's not on file, or may open a ticket under the wrong account. Staff should be able to re-assign a ticket. There's a couple scenarios that this might be accomplished: 1. On the ticket reply screen, add a link or button next to the Client's name or email address, when clicked a search box appears that uses an AJAX search similar to a staff member opening a new ticket for a client. 2. By adding a new option under the Ticket Overview page where one or more tickets may be selected on the left, where a "Reassign" option appears in the bottom right similar to bulk merge and bulk update status. |
Tyson Phillips (Inactive)
made changes -
| Story Points | 5 | 3 |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.6.0 Sprint 2 [ 69 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | Short Term [ 10800 ] |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | 4.6.0-b1 [ 11117 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.6.0 Sprint 2 [ 69 ] | 4.6.0 Sprint 2, 4.6.0 Sprint 3 [ 69, 79 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.6.0 Sprint 2, 4.6.0 Sprint 3 [ 69, 79 ] | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 4 [ 69, 79, 80 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 4 [ 69, 79, 80 ] | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 5 [ 69, 79, 81 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked lower |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 6 [ 69, 79, 81 ] | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.6.0 Sprint 7 [ 69, 79, 81, 85 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked lower |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.6.0 Sprint 7 [ 69, 79, 81, 85 ] | 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6 [ 69, 76, 79, 81 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked lower |
Paul Phillips
made changes -
| Fix Version/s | 4.6.0-b2 [ 11121 ] | |
| Fix Version/s | 4.6.0-b1 [ 11117 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | Sponsored [ 11113 ] |
Paul Phillips
made changes -
| Fix Version/s | 4.6.0 [ 11122 ] | |
| Fix Version/s | 4.6.0-b2 [ 11121 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked lower |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
| Assignee | Jonathan Reissmueller [ jonathan ] |
Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 hour, 44 minutes [ 6240 ] | |
| Worklog Id | 12366 [ 12366 ] |
Automated transition triggered when Tyson Phillips (Inactive) created pull request #62 in Stash -
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | 4.6.0 [ 11122 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked lower |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | 4.7.0-b1 [ 11123 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6 [ 69, 76, 79, 81 ] | 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.7.0 Sprint 2 [ 69, 76, 79, 81, 87 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Description |
# Add a new action for selected tickets to "Assign" them to a client. The client will need to be selected, which can be done through a client autocomplete lookup # Assign all selected tickets to the client selected #* Only tickets that currently have no client assigned may be assigned to one ---- It's often necessary to assign or re-assign a ticket to a client. As an example, a client may email in a ticket from an email address that's not on file, or may open a ticket under the wrong account. Staff should be able to re-assign a ticket. There's a couple scenarios that this might be accomplished: 1. On the ticket reply screen, add a link or button next to the Client's name or email address, when clicked a search box appears that uses an AJAX search similar to a staff member opening a new ticket for a client. 2. By adding a new option under the Ticket Overview page where one or more tickets may be selected on the left, where a "Reassign" option appears in the bottom right similar to bulk merge and bulk update status. |
# Add a new action for selected tickets to "Assign" them to a client. The client will need to be selected, which can be done through a client autocomplete lookup
# Assign all selected tickets to the client selected #* -Only tickets that currently have no client assigned may be assigned to one- #* Any tickets can be reassigned to another client, or from no client to a client # Add a note to the ticket for admins to see if a ticket is reassigned from one client to another #* "This ticket was re-assigned to [Client Name]. Previous client replies were re-assigned to this client and may have been made by another person." ---- It's often necessary to assign or re-assign a ticket to a client. As an example, a client may email in a ticket from an email address that's not on file, or may open a ticket under the wrong account. Staff should be able to re-assign a ticket. There's a couple scenarios that this might be accomplished: 1. On the ticket reply screen, add a link or button next to the Client's name or email address, when clicked a search box appears that uses an AJAX search similar to a staff member opening a new ticket for a client. 2. By adding a new option under the Ticket Overview page where one or more tickets may be selected on the left, where a "Reassign" option appears in the bottom right similar to bulk merge and bulk update status. |
| Time Spent | 1 hour, 44 minutes [ 6240 ] | 2 hours, 14 minutes [ 8040 ] |
| Worklog Id | 12422 [ 12422 ] |
| Worklog Id | 12422 [ 12422 ] |
| Time Spent | 2 hours, 14 minutes [ 8040 ] | 2 hours, 58 minutes [ 10680 ] |
| Worklog Id | 12441 [ 12441 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.7.0 Sprint 2 [ 69, 76, 79, 81, 87 ] | 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.7.0 Sprint 2, 4.7.0 Sprint 3 [ 69, 76, 79, 81, 87, 88 ] |
Automated transition triggered when Tyson Phillips (Inactive) merged pull request #64 in Stash -
| Status | In Review [ 5 ] | Closed [ 6 ] |
