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  1. Blesta Core
  2. CORE-2375

Support Manager: Add column to ticket overview for client name

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 4.0.0
        • Fix Version/s: 4.1.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          Initially requested here: https://requests.blesta.com/topic/support-tickets-add-a-from-column-on-ticket-list-page

          On the staff ticket overview page as part of the Support Manager, Support > Tickets, add a new column after Ticket Number called "Client". Display the following:

          If linked to a client account, and a company name exists, show the company name. If no company name exists, show the client's First and Last name (primary contact).

          If it's not attached to a client account, then show the email address instead.

          I wonder if this results in too many columns. If so, we may want to combine ticket Number and Summary by removing the Ticket Number column, and placing the ticket number within the contents of the Summary, in front of the summary text. For example:

          1521312 - My ticket summary here

          The Ticket ID, and perhaps the entire summary would link to the ticket..

            Activity

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            admin Paul Phillips created issue -
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            Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
            Status Open [ 1 ] In Progress [ 3 ]
            tyson Tyson Phillips (Inactive) made changes -
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            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.1.0 Sprint 1 [ 38 ]
            tyson Tyson Phillips (Inactive) made changes -
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            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.1.0 Sprint 1 [ 38 ]
            tyson Tyson Phillips (Inactive) made changes -
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            tyson Tyson Phillips (Inactive) made changes -
            Story Points 2
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.1.0 Sprint 1 [ 38 ]
            tyson Tyson Phillips (Inactive) made changes -
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            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            Automated transition triggered when Jonathan Reissmueller created pull request #15 in Stash -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            jonathan Jonathan Reissmueller made changes -
            Assignee Jonathan Reissmueller [ jonathan ]
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.1.0 Sprint 4 [ 38 ] 4.1.0 Sprint 4, 4.1.0 Sprint 5 [ 38, 42 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Fix Version/s 4.1.0 [ 11007 ]
            Fix Version/s Short Term [ 10800 ]
            Automated transition triggered when Tyson Phillips (Inactive) merged pull request #15 in Stash -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  17/Jul/17

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