Details
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Type: Improvement
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Status: Closed
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Priority: Major
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Resolution: Fixed
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Affects Version/s: None
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Fix Version/s: 4.7.0-b1
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Component/s: None
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Labels:None
Description
When a ticket received/updated email is sent, we include a {ticket} tag, but not anything related to the client that opened it. This is partially due to the fact that there may not be an associated client/contact because the ticket was emailed in.
We should consider setting a {contact} tag that contains the information on the contact that opened/replied to the ticket, assuming it is known. The {ticket.email} tag is the only information we would have if the ticket was emailed in and we don't know the related contact. Because of this, any update to the email template description to use the new tag should be conditional.
Activity
Tyson Phillips (Inactive)
created issue -
Tyson Phillips (Inactive)
made changes -
Field | Original Value | New Value |
---|---|---|
Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
Story Points | 1 |
Tyson Phillips (Inactive)
made changes -
Sprint | 4.6.0 Sprint 2 [ 69 ] |
Tyson Phillips (Inactive)
made changes -
Story Points | 1 | 2 |
Tyson Phillips (Inactive)
made changes -
Fix Version/s | 4.6.0-b1 [ 11117 ] | |
Fix Version/s | Short Term [ 10800 ] |
Tyson Phillips (Inactive)
made changes -
Sprint | 4.6.0 Sprint 2 [ 69 ] | 4.6.0 Sprint 2, 4.6.0 Sprint 3 [ 69, 79 ] |
Tyson Phillips (Inactive)
made changes -
Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
Sprint | 4.6.0 Sprint 2, 4.6.0 Sprint 3 [ 69, 79 ] | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 4 [ 69, 79, 80 ] |
Tyson Phillips (Inactive)
made changes -
Sprint | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 4 [ 69, 79, 80 ] | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 5 [ 69, 79, 81 ] |
Tyson Phillips (Inactive)
made changes -
Rank | Ranked lower |
Tyson Phillips (Inactive)
made changes -
Sprint | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 6 [ 69, 79, 81 ] | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.6.0 Sprint 7 [ 69, 79, 81, 85 ] |
Tyson Phillips (Inactive)
made changes -
Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
Rank | Ranked lower |
Tyson Phillips (Inactive)
made changes -
Sprint | 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.6.0 Sprint 7 [ 69, 79, 81, 85 ] | 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6 [ 69, 76, 79, 81 ] |
Tyson Phillips (Inactive)
made changes -
Rank | Ranked lower |
Paul Phillips
made changes -
Fix Version/s | 4.6.0-b2 [ 11121 ] | |
Fix Version/s | 4.6.0-b1 [ 11117 ] |
Tyson Phillips (Inactive)
made changes -
Rank | Ranked higher |
Paul Phillips
made changes -
Fix Version/s | 4.6.0 [ 11122 ] | |
Fix Version/s | 4.6.0-b2 [ 11121 ] |
Paul Phillips
made changes -
Fix Version/s | 4.7.0-b1 [ 11123 ] | |
Fix Version/s | 4.6.0 [ 11122 ] |
Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
Status | Open [ 1 ] | In Progress [ 3 ] |
Automated transition triggered when Jonathan Reissmueller created pull request #63 in Stash -
Status | In Progress [ 3 ] | In Review [ 5 ] |
Resolution | Fixed [ 1 ] |
Jonathan Reissmueller
made changes -
Remaining Estimate | 0 minutes [ 0 ] | |
Time Spent | 1 hour, 53 minutes [ 6780 ] | |
Worklog Id | 12391 [ 12391 ] |
Tyson Phillips (Inactive)
made changes -
Sprint | 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6 [ 69, 76, 79, 81 ] | 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.7.0 Sprint 2 [ 69, 76, 79, 81, 87 ] |
Tyson Phillips (Inactive)
made changes -
Rank | Ranked higher |
Jonathan Reissmueller
made changes -
Time Spent | 1 hour, 53 minutes [ 6780 ] | 2 hours, 49 minutes [ 10140 ] |
Worklog Id | 12424 [ 12424 ] |
Jonathan Reissmueller
made changes -
Time Spent | 2 hours, 49 minutes [ 10140 ] | 3 hours, 9 minutes [ 11340 ] |
Worklog Id | 12443 [ 12443 ] |
Tyson Phillips (Inactive)
made changes -
Sprint | 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.7.0 Sprint 2 [ 69, 76, 79, 81, 87 ] | 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.7.0 Sprint 2, 4.7.0 Sprint 3 [ 69, 76, 79, 81, 87, 88 ] |
Tyson Phillips (Inactive)
made changes -
Rank | Ranked higher |
Jonathan Reissmueller
made changes -
Time Spent | 3 hours, 9 minutes [ 11340 ] | 3 hours, 14 minutes [ 11640 ] |
Worklog Id | 12474 [ 12474 ] |
Tyson Phillips (Inactive)
made changes -
Assignee | Jonathan Reissmueller [ jonathan ] |
Automated transition triggered when Tyson Phillips (Inactive) merged pull request #63 in Stash -
Status | In Review [ 5 ] | Closed [ 6 ] |
Be sure to update the documentation to indicate the new tags and what they represent.