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  1. Blesta Core
  2. CORE-2629

Support Manager: Add client info to support ticket email templates

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: None
        • Fix Version/s: 4.7.0-b1
        • Component/s: None
        • Labels:
          None

          Description

          When a ticket received/updated email is sent, we include a {ticket} tag, but not anything related to the client that opened it. This is partially due to the fact that there may not be an associated client/contact because the ticket was emailed in.

          We should consider setting a {contact} tag that contains the information on the contact that opened/replied to the ticket, assuming it is known. The {ticket.email} tag is the only information we would have if the ticket was emailed in and we don't know the related contact. Because of this, any update to the email template description to use the new tag should be conditional.

            Activity

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            tyson Tyson Phillips (Inactive) created issue -
            tyson Tyson Phillips (Inactive) made changes -
            Field Original Value New Value
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Story Points 1
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.6.0 Sprint 2 [ 69 ]
            tyson Tyson Phillips (Inactive) made changes -
            Story Points 1 2
            tyson Tyson Phillips (Inactive) made changes -
            Fix Version/s 4.6.0-b1 [ 11117 ]
            Fix Version/s Short Term [ 10800 ]
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.6.0 Sprint 2 [ 69 ] 4.6.0 Sprint 2, 4.6.0 Sprint 3 [ 69, 79 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.6.0 Sprint 2, 4.6.0 Sprint 3 [ 69, 79 ] 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 4 [ 69, 79, 80 ]
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 4 [ 69, 79, 80 ] 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 5 [ 69, 79, 81 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked lower
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 6 [ 69, 79, 81 ] 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.6.0 Sprint 7 [ 69, 79, 81, 85 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked lower
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.6.0 Sprint 2, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.6.0 Sprint 7 [ 69, 79, 81, 85 ] 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6 [ 69, 76, 79, 81 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked lower
            admin Paul Phillips made changes -
            Fix Version/s 4.6.0-b2 [ 11121 ]
            Fix Version/s 4.6.0-b1 [ 11117 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            admin Paul Phillips made changes -
            Fix Version/s 4.6.0 [ 11122 ]
            Fix Version/s 4.6.0-b2 [ 11121 ]
            admin Paul Phillips made changes -
            Fix Version/s 4.7.0-b1 [ 11123 ]
            Fix Version/s 4.6.0 [ 11122 ]
            Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
            Status Open [ 1 ] In Progress [ 3 ]
            Automated transition triggered when Jonathan Reissmueller created pull request #63 in Stash -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            jonathan Jonathan Reissmueller made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 1 hour, 53 minutes [ 6780 ]
            Worklog Id 12391 [ 12391 ]
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6 [ 69, 76, 79, 81 ] 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.7.0 Sprint 2 [ 69, 76, 79, 81, 87 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Time Spent 1 hour, 53 minutes [ 6780 ] 2 hours, 49 minutes [ 10140 ]
            Worklog Id 12424 [ 12424 ]
            jonathan Jonathan Reissmueller made changes -
            Time Spent 2 hours, 49 minutes [ 10140 ] 3 hours, 9 minutes [ 11340 ]
            Worklog Id 12443 [ 12443 ]
            tyson Tyson Phillips (Inactive) made changes -
            Sprint 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.7.0 Sprint 2 [ 69, 76, 79, 81, 87 ] 4.6.0 Sprint 2, 4.7.0 Sprint 1, 4.6.0 Sprint 3, 4.6.0 Sprint 6, 4.7.0 Sprint 2, 4.7.0 Sprint 3 [ 69, 76, 79, 81, 87, 88 ]
            tyson Tyson Phillips (Inactive) made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Time Spent 3 hours, 9 minutes [ 11340 ] 3 hours, 14 minutes [ 11640 ]
            Worklog Id 12474 [ 12474 ]
            tyson Tyson Phillips (Inactive) made changes -
            Assignee Jonathan Reissmueller [ jonathan ]
            Automated transition triggered when Tyson Phillips (Inactive) merged pull request #63 in Stash -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                tyson Tyson Phillips (Inactive)
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  5/Sep/19

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 3 hours, 14 minutes
                  3h 14m

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