Details
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Type:
Improvement
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 4.2.0
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Fix Version/s: 4.4.0-b1
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Component/s: Plugins, Staff Interface
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Labels:None
Description
Update tickets to display image thumbnails if available:
- Add image thumbnails to the bottom of each ticket reply if images are attached
- Define the image extensions that may be used in thumbnails in the configuration file for the Support Manager
- Include up to 6 images per row by default
- Define this setting in the configuration file for the Support Manager
- Display the image thumbnails for both admins and clients
- When clicking the thumbnail, open a "lightbox"-type slider displaying the image at a larger width
Clients submit screenshots often into the ticket system, and in order to view the images they must be downloaded. Instead, we should detect common image file types, and display them inline as thumbnails (Bootstrap CSS), where the image can be clicked to display the full resolution version.
They could appear at the bottom of the ticket reply, perhaps 4 across, and generate a sort of gallery even.. clicking one opens it up in a modal with navigation arrows. The images could still remain at the top by filename for direct download along with other attachments, but this will make things easy.
Activity
Paul Phillips
created issue -
Tyson Phillips (Inactive)
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Story Points | 3 |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.4.0 Sprint 1 [ 64 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.4.0 Sprint 1 [ 64 ] | 4.4.0 Sprint 2 [ 59 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.4.0 Sprint 3 [ 59 ] | 4.4.0 Sprint 3, 4.4.0 Sprint 4 [ 59, 71 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
| Assignee | Jonathan Reissmueller [ jonathan ] |
Automated transition triggered when Jonathan Reissmueller created a branch in Stash -
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 hour, 9 minutes [ 4140 ] | |
| Worklog Id | 11510 [ 11510 ] |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.4.0 Sprint 3, 4.4.0 Sprint 4 [ 59, 71 ] | 4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.4.0 Sprint 5 [ 59, 71, 72 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Tyson Phillips (Inactive)
made changes -
| Sprint | 4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.4.0 Sprint 5 [ 59, 71, 72 ] | 4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.4.0 Sprint 5, 4.4.0 Sprint 6 [ 59, 71, 72, 73 ] |
Tyson Phillips (Inactive)
made changes -
| Rank | Ranked higher |
Automated transition triggered when Jonathan Reissmueller created pull request #38 in Stash -
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
| Time Spent | 1 hour, 9 minutes [ 4140 ] | 4 hours, 9 minutes [ 14940 ] |
| Worklog Id | 11576 [ 11576 ] |
Tyson Phillips (Inactive)
made changes -
| Time Spent | 4 hours, 9 minutes [ 14940 ] | 4 hours, 11 minutes [ 15060 ] |
| Worklog Id | 11585 [ 11585 ] |
| Time Spent | 4 hours, 11 minutes [ 15060 ] | 5 hours, 6 minutes [ 18360 ] |
| Worklog Id | 11587 [ 11587 ] |
Tyson Phillips (Inactive)
made changes -
| Description |
Clients submit screenshots often into the ticket system, and in order to view the images they must be downloaded. Instead, we should detect common image file types, and display them inline as thumbnails (Bootstrap CSS), where the image can be clicked to display the full resolution version.
They could appear at the bottom of the ticket reply, perhaps 4 across, and generate a sort of gallery even.. clicking one opens it up in a modal with navigation arrows. The images could still remain at the top by filename for direct download along with other attachments, but this will make things easy. |
Update tickets to display image thumbnails if available:
# Add image thumbnails to the bottom of each ticket reply if images are attached #* Define the image extensions that may be used in thumbnails in the configuration file for the Support Manager # Include up to 6 images per row by default #* Define this setting in the configuration file for the Support Manager # Display the image thumbnails for both admins and clients # When clicking the thumbnail, open a "lightbox"-type slider displaying the image at a larger width ---- Clients submit screenshots often into the ticket system, and in order to view the images they must be downloaded. Instead, we should detect common image file types, and display them inline as thumbnails (Bootstrap CSS), where the image can be clicked to display the full resolution version. They could appear at the bottom of the ticket reply, perhaps 4 across, and generate a sort of gallery even.. clicking one opens it up in a modal with navigation arrows. The images could still remain at the top by filename for direct download along with other attachments, but this will make things easy. |
Tyson Phillips (Inactive)
made changes -
| Fix Version/s | 4.4.0-b1 [ 11105 ] | |
| Fix Version/s | Short Term [ 10800 ] |
Automated transition triggered when Tyson Phillips (Inactive) merged pull request #38 in Stash -
| Status | In Review [ 5 ] | Closed [ 6 ] |
