[CORE-2670] Support Manager: When searching tickets, search all replies and notes - Blesta

Details

Type: Improvement
Status: Closed
Priority: Major
Resolution: Fixed
Affects Version/s: 4.2.0
Fix Version/s: 5.0.0-b1
Component/s: Plugins
Labels:
None

Description

When selecting "Ticket Search" in the global search bar, it appears as if only ticket summaries are searched. It would be ideal if we could additionally search ticket replies and notes.

Perhaps some benchmarking is in order to ensure it's not ridiculously slow, but the search isn't as effective as it could be without including ticket reply text.

Originally requested here https://requests.blesta.com/topic/search-content-of-tickets

Activity

Ascending order - Click to sort in descending order

Paul Phillips created issue - 11/Apr/18 6:38 PM

Tyson Phillips (Inactive) made changes - 06/Jul/18 6:54 PM

Field	Original Value	New Value
Issue Type	Bug [ 1 ]	Improvement [ 4 ]

Tyson Phillips (Inactive) made changes - 12/Jul/18 6:33 PM

Story Points

Tyson Phillips (Inactive) made changes - 18/Jul/18 7:32 PM

Sprint

4.4.0 Sprint 2 [ 59 ]

Tyson Phillips (Inactive) made changes - 18/Jul/18 7:32 PM

Rank

Ranked higher

Tyson Phillips (Inactive) made changes - 05/Sep/18 7:23 PM

Sprint

4.4.0 Sprint 3 [ 59 ]

4.4.0 Sprint 3, 4.4.0 Sprint 4 [ 59, 71 ]

Tyson Phillips (Inactive) made changes - 05/Sep/18 7:23 PM

Rank

Ranked higher

Jonathan Reissmueller made changes - 07/Sep/18 4:07 PM

Assignee

Jonathan Reissmueller [ jonathan ]

Automated transition triggered when Jonathan Reissmueller created a branch in Stash - 07/Sep/18 4:08 PM

Status

Open [ 1 ]

In Progress [ 3 ]

Jonathan Reissmueller made changes - 07/Sep/18 5:26 PM

Remaining Estimate		0 minutes [ 0 ]
Time Spent		50 minutes [ 3000 ]
Worklog Id	11479 [ 11479 ]

Jonathan Reissmueller made changes - 07/Sep/18 5:26 PM

Time Spent	50 minutes [ 3000 ]	55 minutes [ 3300 ]
Worklog Id	11479 [ 11479 ]

Tyson Phillips (Inactive) made changes - 25/Sep/18 3:35 PM

Sprint

4.4.0 Sprint 3, 4.4.0 Sprint 4 [ 59, 71 ]

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.4.0 Sprint 5 [ 59, 71, 72 ]

Tyson Phillips (Inactive) made changes - 25/Sep/18 3:35 PM

Rank

Ranked higher

Tyson Phillips (Inactive) made changes - 04/Oct/18 7:45 PM

Time Spent	55 minutes [ 3300 ]	2 hours, 15 minutes [ 8100 ]
Worklog Id	11534 [ 11534 ]

Tyson Phillips (Inactive) made changes - 08/Oct/18 12:16 PM

Sprint

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.4.0 Sprint 5 [ 59, 71, 72 ]

4.4.0 Sprint 3, 4.4.0 Sprint 4 [ 59, 71 ]

Tyson Phillips (Inactive) made changes - 08/Oct/18 12:16 PM

Rank

Ranked lower

Tyson Phillips (Inactive) made changes - 09/Mar/20 7:37 PM

Rank

Ranked higher

Tyson Phillips (Inactive) made changes - 10/Mar/20 5:05 PM

Fix Version/s		4.9.0-b1 [ 11301 ]
Fix Version/s	Short Term [ 10800 ]

Tyson Phillips (Inactive) made changes - 10/Mar/20 5:05 PM

Sprint

4.4.0 Sprint 3, 4.4.0 Sprint 4 [ 59, 71 ]

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6 [ 59, 71, 104 ]

Tyson Phillips (Inactive) made changes - 10/Mar/20 5:05 PM

Rank

Ranked higher

Jonathan Reissmueller made changes - 17/Mar/20 11:38 AM

Time Spent	2 hours, 15 minutes [ 8100 ]	5 hours, 13 minutes [ 18780 ]
Worklog Id	13298 [ 13298 ]

Tyson Phillips (Inactive) made changes - 20/Mar/20 4:49 PM

Time Spent	5 hours, 13 minutes [ 18780 ]	7 hours, 29 minutes [ 26940 ]
Worklog Id	13325 [ 13325 ]

Tyson Phillips (Inactive) made changes - 24/Mar/20 1:16 PM

Sprint

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6 [ 59, 71, 104 ]

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6, 4.9.0 Sprint 7 [ 59, 71, 104, 105 ]

Tyson Phillips (Inactive) made changes - 24/Mar/20 1:16 PM

Rank

Ranked higher

Tyson Phillips (Inactive) made changes - 24/Mar/20 1:23 PM

Fix Version/s		4.10.0-b1 [ 11305 ]
Fix Version/s	4.9.0-b1 [ 11301 ]

Jonathan Reissmueller made changes - 30/Mar/20 4:13 PM

Rank

Ranked lower

Jonathan Reissmueller made changes - 30/Mar/20 6:10 PM

Time Spent	7 hours, 29 minutes [ 26940 ]	1 day, 2 minutes [ 28920 ]
Worklog Id	13357 [ 13357 ]

Automated transition triggered when Jonathan Reissmueller created pull request #68 in Stash - 31/Mar/20 6:10 PM

Status	In Progress [ 3 ]	In Review [ 5 ]
Resolution		Fixed [ 1 ]

Abdy Franco made changes - 02/Apr/20 7:09 PM

Time Spent	1 day, 2 minutes [ 28920 ]	1 day, 7 minutes [ 29220 ]
Worklog Id	13384 [ 13384 ]

Automated transition triggered when Jonathan Reissmueller merged pull request #68 in Stash - 03/Apr/20 2:20 PM

Status

In Review [ 5 ]

Closed [ 6 ]

Jonathan Reissmueller made changes - 05/May/20 12:10 PM

Resolution	Fixed [ 1 ]
Status	Closed [ 6 ]	Reopened [ 4 ]

Automated transition triggered when Jonathan Reissmueller created a branch in Stash - 05/May/20 12:17 PM

Status

Reopened [ 4 ]

In Progress [ 3 ]

Automated transition triggered when Jonathan Reissmueller created pull request #73 in Stash - 05/May/20 12:27 PM

Status	In Progress [ 3 ]	In Review [ 5 ]
Resolution		Fixed [ 1 ]

Jonathan Reissmueller made changes - 05/May/20 12:27 PM

Fix Version/s		5.0.0-b1 [ 11107 ]
Fix Version/s	4.10.0-b1 [ 11305 ]

Automated transition triggered when Jonathan Reissmueller merged pull request #73 in Stash - 05/May/20 12:33 PM

Status

In Review [ 5 ]

Closed [ 6 ]

Jonathan Reissmueller made changes - 05/May/20 12:37 PM

Resolution	Fixed [ 1 ]
Status	Closed [ 6 ]	Reopened [ 4 ]

Automated transition triggered when Jonathan Reissmueller created pull request #74 in Stash - 05/May/20 12:41 PM

Status	Reopened [ 4 ]	In Review [ 5 ]
Resolution		Fixed [ 1 ]

Automated transition triggered when Abdy Franco merged pull request #74 in Stash - 05/May/20 12:50 PM

Status

In Review [ 5 ]

Closed [ 6 ]

Abdy Franco made changes - 05/May/20 12:51 PM

Resolution	Fixed [ 1 ]
Status	Closed [ 6 ]	Reopened [ 4 ]

Jonathan Reissmueller made changes - 04/Sep/20 5:23 PM

Sprint

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6, 4.10.0 Sprint 1 [ 59, 71, 104, 105 ]

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6, 4.10.0 Sprint 1, 5.0.0 Sprint 1 [ 59, 71, 104, 105, 117 ]

Jonathan Reissmueller made changes - 04/Sep/20 5:23 PM

Rank

Ranked lower

Jonathan Reissmueller made changes - 08/Sep/20 11:55 AM

Assignee

Jonathan Reissmueller [ jonathan ]

Jonathan Reissmueller made changes - 14/Sep/20 11:09 AM

Sprint

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6, 4.10.0 Sprint 1, 5.0.0 Sprint 1 [ 59, 71, 104, 105, 117 ]

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6, 4.10.0 Sprint 1, 5.0.0 Sprint 2 [ 59, 71, 104, 105, 118 ]

Jonathan Reissmueller made changes - 14/Sep/20 11:09 AM

Rank

Ranked lower

Jonathan Reissmueller made changes - 14/Sep/20 4:24 PM

Sprint

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6, 4.10.0 Sprint 1, 5.0.0 Sprint 1 [ 59, 71, 104, 105, 118 ]

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6, 4.10.0 Sprint 1, 5.0.0 Sprint 2 [ 59, 71, 104, 105, 119 ]

Jonathan Reissmueller made changes - 02/Oct/20 3:26 PM

Sprint

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6, 4.10.0 Sprint 1, 5.0.0 Sprint 2 [ 59, 71, 104, 105, 119 ]

4.4.0 Sprint 3, 4.4.0 Sprint 4, 4.9.0 Sprint 6, 4.10.0 Sprint 1, 5.0.0 Sprint 3 [ 59, 71, 104, 105, 120 ]

Automated transition triggered when Jonathan Reissmueller created a branch in Stash - 26/Oct/20 2:35 PM

Status

Reopened [ 4 ]

In Progress [ 3 ]

Automated transition triggered when Jonathan Reissmueller created pull request #95 in Stash - 27/Oct/20 4:02 PM

Status	In Progress [ 3 ]	In Review [ 5 ]
Resolution		Fixed [ 1 ]

Jonathan Reissmueller made changes - 27/Oct/20 4:04 PM

Time Spent	1 day, 7 minutes [ 29220 ]	1 day, 12 minutes [ 29520 ]
Worklog Id	14363 [ 14363 ]

Automated transition triggered when Jonathan Reissmueller merged pull request #95 in Stash - 29/Oct/20 6:29 PM

Status

In Review [ 5 ]

Closed [ 6 ]

People

Assignee:

Unassigned

Reporter:

Paul Phillips

Votes:

0 Vote for this issue

Watchers:

4 Start watching this issue

Dates

Created:

11/Apr/18 6:38 PM

Updated:

29/Oct/20 6:29 PM

Resolved:

27/Oct/20 4:02 PM

Fix Release Date:

23/Dec/20

Time Tracking

Estimated:

Not Specified

Remaining:

Logged:

1d 12m

Agile

Completed Sprints:

4.4.0 Sprint 3 ended 05/Sep/18
4.4.0 Sprint 4 ended 25/Sep/18
4.9.0 Sprint 6 ended 24/Mar/20
4.10.0 Sprint 1 ended 10/Apr/20
5.0.0 Sprint 3 ended 03/Nov/20
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