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  1. Blesta Core
  2. CORE-2670

Support Manager: When searching tickets, search all replies and notes

    Details

    • Type: Improvement
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 4.2.0
    • Fix Version/s: 5.0.0-b1
    • Component/s: Plugins
    • Labels:
      None

      Description

      When selecting "Ticket Search" in the global search bar, it appears as if only ticket summaries are searched. It would be ideal if we could additionally search ticket replies and notes.

      Perhaps some benchmarking is in order to ensure it's not ridiculously slow, but the search isn't as effective as it could be without including ticket reply text.

      Originally requested here https://requests.blesta.com/topic/search-content-of-tickets

        Activity

          People

          • Assignee:
            Unassigned
            Reporter:
            admin Paul Phillips
          • Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved:
              Fix Release Date:
              23/Dec/20

              Time Tracking

              Estimated:
              Original Estimate - Not Specified
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              Remaining:
              Remaining Estimate - 0 minutes
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              Logged:
              Time Spent - 1 day, 12 minutes
              1d 12m

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