Details
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Type:
New Feature
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Status: Open
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Priority:
Major
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Resolution: Unresolved
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Affects Version/s: 4.4.0
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Fix Version/s: Short Term
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Component/s: None
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Labels:None
Description
See https://requests.blesta.com/topic/give-feedback-after-support-ticket-closes
When a ticket is closed, include a special link that does not require authentication to "rate" the support received. A 5 star scale would probably be good, and a comment option also. Perhaps a conditional on the email template to determine if the ticket is closed, and a tag that generates the special link to rate. Should have a new email template that is sent out automatically after the ticket has been closed for a certain amount of time (Possibly configurable, number of hours after it's closed to send. 1-72 or something)
Ratings and comments should be logged for the ticket someplace, and viewable by admins with sufficient privileges. Only 1 rating should be stored per ticket, and if used again would update the original value. For example, a client could rate it 3 stars, then later update their rating to 5 stars if they use the original link.
