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  1. Blesta Core
  2. CORE-3303

Support Manager: Add a button to "Update and Close" the ticket

        Details

        • Type: New Feature
        • Status: Open
        • Priority: Major
        • Resolution: Unresolved
        • Affects Version/s: 4.7.0
        • Fix Version/s: Short Term
        • Component/s: Plugins, Staff Interface
        • Labels:
          None

          Description

          To close a ticket you must select the status "Closed" and click the button "Update Ticket". That's too many steps, we can add another red button to the left of the "Update Ticket" button that says "Update and Close Ticket" or similar.

          Make note of the tab order, we don't want it to use this button by default, should default to "Update Ticket"

            Activity

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            tyson Tyson Phillips (Inactive) added a comment -

            In the client UI we have "Reply" and "Close" buttons. The "Close" button will both reply and close the ticket.

            In the admin UI we have "Update Ticket". We could change this to mirror the client UI and have it read "Reply" and then add a button "Close" that will reply and close the ticket.

            Show
            tyson Tyson Phillips (Inactive) added a comment - In the client UI we have "Reply" and "Close" buttons. The "Close" button will both reply and close the ticket. In the admin UI we have "Update Ticket". We could change this to mirror the client UI and have it read "Reply" and then add a button "Close" that will reply and close the ticket.

              People

              • Assignee:
                Unassigned
                Reporter:
                admin Paul Phillips
              • Votes:
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                Dates

                • Created:
                  Updated: