Details
Improvement
Minor
Description
The ticket received email template for the support manager does not have a tag for update_ticket_url like ticket received. How can a link be generated to the ticket? Ticket received was intended as a notification to clients that their ticket was received, but if they have more details to add to the ticket they won't be able to do so through the web if there is no link to the ticket.
Any reason this isn't included? Can we add it and update documentation?
