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  1. Blesta Core
  2. CORE-3347

Support Manager: Ticket received emails do not include an update_ticket_url tag

    Details

    • Type: Improvement
    • Status: Closed
    • Priority: Minor
    • Resolution: Fixed
    • Affects Version/s: 4.7.0
    • Fix Version/s: 4.9.0-b1
    • Component/s: Plugins
    • Labels:
      None

      Description

      The ticket received email template for the support manager does not have a tag for update_ticket_url like ticket received. How can a link be generated to the ticket? Ticket received was intended as a notification to clients that their ticket was received, but if they have more details to add to the ticket they won't be able to do so through the web if there is no link to the ticket.

      Any reason this isn't included? Can we add it and update documentation?

        Activity

          People

          • Assignee:
            jonathan Jonathan Reissmueller
            Reporter:
            admin Paul Phillips
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            Dates

            • Created:
              Updated:
              Resolved:
              Fix Release Date:
              31/Mar/20

              Time Tracking

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