One of the biggest support issues with the support manager is connecting to IMAP/POP to pull in email. When it doesn't work, users have to make changes and wait 5 minutes to see if their changes resolve the issue.
We should add an option to "test" the settings, which would result in attempting to make a connection to the server. If we can't connect, we should provide an error with as many details as possible. If we can connect, we should provide a success message and say how many email messages are in the folder.
Requires some further discussion.