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  1. Blesta Core
  2. CORE-3648

Support Manager: Add an option to include ticket attachments in email notices

    Details

    • Type: New Feature
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 4.10.0
    • Fix Version/s: 5.1.0-b1
    • Component/s: Plugins
    • Labels:
      None

      Description

      Add three new department settings.

      [x] Include supported attachments in ticket notices.(If checked, display following 2 fields)
      [.zip,.jpg,.png] List of supported extensions separated by comma
      Maximum size of attachment to include in MB: [10]

      When a reply is sent via email, the attachments of the supported extension types (case InSenSitive) with a maximum size equal or under the number of MB specified, will be included in the email for the reply in which they are attached. Only replies that have attachments will have attachments included in the email.

        Activity

        admin Paul Phillips created issue -
        jonathan Jonathan Reissmueller made changes -
        Field Original Value New Value
        Rank Ranked higher
        jonathan Jonathan Reissmueller made changes -
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        Rank Ranked lower
        jonathan Jonathan Reissmueller made changes -
        Story Points 5
        jonathan Jonathan Reissmueller made changes -
        Fix Version/s 5.1.0-b1 [ 11703 ]
        Fix Version/s Short Term [ 10800 ]
        jonathan Jonathan Reissmueller made changes -
        Sprint 5.1.0 Sprint 2 [ 126 ]
        jonathan Jonathan Reissmueller made changes -
        Rank Ranked higher
        jonathan Jonathan Reissmueller made changes -
        Assignee Jonathan Reissmueller [ jonathan ]
        jonathan Jonathan Reissmueller made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        jonathan Jonathan Reissmueller made changes -
        Remaining Estimate 0 minutes [ 0 ]
        Time Spent 3 hours, 22 minutes [ 12120 ]
        Worklog Id 14780 [ 14780 ]
        jonathan Jonathan Reissmueller made changes -
        Status In Progress [ 3 ] In Review [ 5 ]
        Resolution Fixed [ 1 ]
        jonathan Jonathan Reissmueller made changes -
        Status In Review [ 5 ] Closed [ 6 ]

          People

          • Assignee:
            jonathan Jonathan Reissmueller
            Reporter:
            admin Paul Phillips
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved:
              Fix Release Date:
              8/Jun/21

              Time Tracking

              Estimated:
              Original Estimate - Not Specified
              Not Specified
              Remaining:
              Remaining Estimate - 0 minutes
              0m
              Logged:
              Time Spent - 3 hours, 22 minutes
              3h 22m

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