Details
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Type:
Improvement
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Status: Open
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Priority:
Major
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Resolution: Unresolved
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Affects Version/s: 4.12.2
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Fix Version/s: Short Term
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Component/s: Staff Interface
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Labels:None
Description
When staff cancel a service they can enter a reason and choose whether to send an email to the client. The email the client receives, does not include the reason and doesn't appear to have a tag so that the reason could be included.
If the reason can be included in the "Service Canceled" template, there should be a tag listed for it in the Tags section. If not, a tag should be created and listed here so that it may be used.
If a reason can be set when scheduling a service to be cancelled, then the tag should also be available to the "Scheduled Cancellation" email template.
