Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-3965

Service Canceled email doesn't include reason.

    Details

    • Type: Improvement
    • Status: Open
    • Priority: Major
    • Resolution: Unresolved
    • Affects Version/s: 4.12.2
    • Fix Version/s: Short Term
    • Component/s: Staff Interface
    • Labels:
      None

      Description

      When staff cancel a service they can enter a reason and choose whether to send an email to the client. The email the client receives, does not include the reason and doesn't appear to have a tag so that the reason could be included.

      If the reason can be included in the "Service Canceled" template, there should be a tag listed for it in the Tags section. If not, a tag should be created and listed here so that it may be used.

      If a reason can be set when scheduling a service to be cancelled, then the tag should also be available to the "Scheduled Cancellation" email template.

        Activity

          People

          • Assignee:
            Unassigned
            Reporter:
            admin Paul Phillips
          • Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

            Dates

            • Created:
              Updated: