Details
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Type:
New Feature
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Status: Closed
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Priority:
Major
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Resolution: Duplicate
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Affects Version/s: 5.0.0
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Fix Version/s: Short Term
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Component/s: Plugins
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Labels:None
Description
Support Departments should have an option to limit access to the department, based on the client having an active service of a particular package.
Requires more details, but I'm thinking...
Support > Departments > Edit/New
Under "Allow only clients to open or reply to tickets", IF CHECKED then display:
[ ] Who have an active service for one of the following Packages
[ MULTI SELECT PACKAGE LIST ]
Then, a client will only be able to see this support department IF they are logged in, AND they have an active service for one of the selected packages.
Use Case:
Premium support package that costs more $. If a client has premium support, they will get access to a premium support department with priority support, for which the staff may opt to receive SMS notifications for tickets.
Issue Links
- is duplicated by
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CORE-4964
Support Manager: Limit department access
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- Open
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Activity
Paul Phillips
created issue -
Paul Phillips
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Rank | Ranked higher |
Paul Phillips
made changes -
| Rank | Ranked lower |
| Status | Open [ 1 ] | Closed [ 6 ] |
| Resolution | Duplicate [ 3 ] |