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  1. Blesta Core
  2. CORE-4172

Support Manager: Package restrictions by department

    Details

    • Type: New Feature
    • Status: Closed
    • Priority: Major
    • Resolution: Duplicate
    • Affects Version/s: 5.0.0
    • Fix Version/s: Short Term
    • Component/s: Plugins
    • Labels:
      None

      Description

      Support Departments should have an option to limit access to the department, based on the client having an active service of a particular package.

      Requires more details, but I'm thinking...

      Support > Departments > Edit/New

      Under "Allow only clients to open or reply to tickets", IF CHECKED then display:
      [ ] Who have an active service for one of the following Packages
      [ MULTI SELECT PACKAGE LIST ]

      Then, a client will only be able to see this support department IF they are logged in, AND they have an active service for one of the selected packages.

      Use Case:

      Premium support package that costs more $. If a client has premium support, they will get access to a premium support department with priority support, for which the staff may opt to receive SMS notifications for tickets.

        Issue Links

          Activity

          admin Paul Phillips created issue -
          admin Paul Phillips made changes -
          Field Original Value New Value
          Rank Ranked higher
          admin Paul Phillips made changes -
          Rank Ranked lower
          jonathan Jonathan Reissmueller made changes -
          Status Open [ 1 ] Closed [ 6 ]
          Resolution Duplicate [ 3 ]
          jonathan Jonathan Reissmueller made changes -
          Link This issue is duplicated by CORE-4964 [ CORE-4964 ]

            People

            • Assignee:
              Unassigned
              Reporter:
              admin Paul Phillips
            • Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: