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  1. Blesta Core
  2. CORE-4995

Support Manager: Allow priority restrictions on department

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.8.0
        • Fix Version/s: 5.10.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          All priorities are available by default to all priorities, which means even public departments allow clients to open emergency tickets.

          Under "Default Priority" I think we can add a multi-select of all statuses, but pre-select all of them by default. Any selected statuses will be available when opening a ticket in the department. Make sure at least 1 status is available.

            Activity

            Ascending order - Click to sort in descending order
            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Rank Ranked higher
            admin Paul Phillips made changes -
            Rank Ranked lower
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.10.0 Sprint 2 [ 189 ]
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.10.0 Sprint 2 [ 189 ] 5.10.0 Sprint 2, 5.10.0 Sprint 3 [ 189, 190 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            abdy Abdy Franco made changes -
            Assignee Abdy Franco [ abdy ]
            abdy Abdy Franco made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            abdy Abdy Franco made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours, 28 minutes [ 8880 ]
            Worklog Id 16751 [ 16751 ]
            abdy Abdy Franco made changes -
            Time Spent 2 hours, 28 minutes [ 8880 ] 7 hours, 5 minutes [ 25500 ]
            Worklog Id 16754 [ 16754 ]
            abdy Abdy Franco made changes -
            Time Spent 7 hours, 5 minutes [ 25500 ] 1 day, 6 hours, 31 minutes [ 52260 ]
            Worklog Id 16755 [ 16755 ]
            abdy Abdy Franco made changes -
            Status In Progress [ 3 ] In Review [ 5 ]
            Resolution Fixed [ 1 ]
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.10.0 Sprint 2, 5.10.0 Sprint 3 [ 189, 190 ] 5.10.0 Sprint 2, 5.10.0 Sprint 3, 5.10.0 Sprint 4 [ 189, 190, 191 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            abdy Abdy Franco made changes -
            Time Spent 1 day, 6 hours, 31 minutes [ 52260 ] 1 day, 6 hours, 46 minutes [ 53160 ]
            Worklog Id 16779 [ 16779 ]
            abdy Abdy Franco made changes -
            Time Spent 1 day, 6 hours, 46 minutes [ 53160 ] 1 day, 7 hours, 48 minutes [ 56880 ]
            Worklog Id 16780 [ 16780 ]
            jonathan Jonathan Reissmueller made changes -
            Status In Review [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                abdy Abdy Franco
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  5/Apr/24

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 1 day, 7 hours, 48 minutes
                  1d 7h 48m

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