Details
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Type:
Bug
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 5.9.0
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Fix Version/s: 5.9.3
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Component/s: Plugins, Staff Interface
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Labels:None
Description
Tickets cannot be opened in the UI if there is a blacklist filter banning your email address. But, if you email in a support ticket, it will be added. The support manager should honor the blacklist when importing tickets via email (piping, or pop/imap)
If a ticket is rejected, it should send the "Ticket Bounce" email in-reply to indicate that the ticket was not created.
Activity
Paul Phillips
created issue -
| Field | Original Value | New Value |
|---|---|---|
| Rank | Ranked higher |
| Sprint | 5.10.0 Sprint 5 [ 192 ] |
| Rank | Ranked higher |
| Assignee | Jonathan Reissmueller [ jonathan ] |
| Fix Version/s | 5.10.0-b1 [ 11905 ] | |
| Fix Version/s | 5.9.2 [ 11910 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 32 minutes [ 1920 ] | |
| Worklog Id | 16848 [ 16848 ] |
| Sprint | 5.10.0 Sprint 5 [ 192 ] | 5.10.0 Sprint 5, 5.10.0 Sprint 6 [ 192, 193 ] |
| Rank | Ranked higher |
| Status | Open [ 1 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
| Resolution | Fixed [ 1 ] | |
| Status | Closed [ 6 ] | Reopened [ 4 ] |
| Fix Version/s | 5.9.3 [ 11913 ] |
| Fix Version/s | 5.10.0-b1 [ 11905 ] |
| Status | Reopened [ 4 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
