Details
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Type:
Bug
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Status: Closed
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Priority:
Major
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Resolution: Fixed
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Affects Version/s: 5.9.0
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Fix Version/s: 5.9.3
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Component/s: Plugins, Staff Interface
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Labels:None
Description
Tickets cannot be opened in the UI if there is a blacklist filter banning your email address. But, if you email in a support ticket, it will be added. The support manager should honor the blacklist when importing tickets via email (piping, or pop/imap)
If a ticket is rejected, it should send the "Ticket Bounce" email in-reply to indicate that the ticket was not created.
