Details
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Type:
New Feature
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Status: Open
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Priority:
Major
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Resolution: Unresolved
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Affects Version/s: 5.9.0
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Fix Version/s: 5.12.0-b1
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Component/s: Plugins, Staff Interface
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Labels:None
Description
In an earlier release we added the ability to create custom fields within support departments. A lot of people have requested the ability to have a drop down so that the client can select the affected service they are opening a ticket about.
I think it makes sense to piggy back this on the existing custom fields.
There might be a better way to do this, but I think we could add a new Type called "Drop-down Service List". This will allow staff to set their own label and description and permissions on the field, and when "Drop-down Service List" is selected, there will be nothing to configure below.
When the field is rendered, it should render all services and domains a client has which are of a status "Active". If the support department is public and a non-client is filling out the form, then we cannot fetch any services/domains, so we may consider to defaulting to "None".
Originally requested here https://requests.blesta.com/topic/option-for-clients-to-select-the-service-for-which-they-are-opening-the-ticket-and-list-the-servic
NOTE! It may be better to add this as a Support Department setting to enable/disable, INSTEAD of a custom field.
Activity
Paul Phillips
created issue -
Paul Phillips
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Rank | Ranked higher |
Paul Phillips
made changes -
| Rank | Ranked lower |
Paul Phillips
made changes -
| Description |
In an earlier release we added the ability to create custom fields within support departments. A lot of people have requested the ability to have a drop down so that the client can select the affected service they are opening a ticket about.
I think it makes sense to piggy back this on the existing custom fields. There might be a better way to do this, but I think we could add a new Type called "Drop-down Service List". This will allow staff to set their own label and description and permissions on the field, and when "Drop-down Service List" is selected, there will be nothing to configure below. When the field is rendered, it should render all services and domains a client has which are of a status "Active". If the support department is public and a non-client is filling out the form, then we cannot fetch any services/domains, so we may consider to defaulting to "None". |
In an earlier release we added the ability to create custom fields within support departments. A lot of people have requested the ability to have a drop down so that the client can select the affected service they are opening a ticket about.
I think it makes sense to piggy back this on the existing custom fields. There might be a better way to do this, but I think we could add a new Type called "Drop-down Service List". This will allow staff to set their own label and description and permissions on the field, and when "Drop-down Service List" is selected, there will be nothing to configure below. When the field is rendered, it should render all services and domains a client has which are of a status "Active". If the support department is public and a non-client is filling out the form, then we cannot fetch any services/domains, so we may consider to defaulting to "None". Originally requested here https://requests.blesta.com/topic/option-for-clients-to-select-the-service-for-which-they-are-opening-the-ticket-and-list-the-servic |
| Rank | Ranked higher |
| Story Points | 5 |
| Sprint | 5.11.0 Sprint 3 [ 202 ] |
| Rank | Ranked higher |
Paul Phillips
made changes -
| Description |
In an earlier release we added the ability to create custom fields within support departments. A lot of people have requested the ability to have a drop down so that the client can select the affected service they are opening a ticket about.
I think it makes sense to piggy back this on the existing custom fields. There might be a better way to do this, but I think we could add a new Type called "Drop-down Service List". This will allow staff to set their own label and description and permissions on the field, and when "Drop-down Service List" is selected, there will be nothing to configure below. When the field is rendered, it should render all services and domains a client has which are of a status "Active". If the support department is public and a non-client is filling out the form, then we cannot fetch any services/domains, so we may consider to defaulting to "None". Originally requested here https://requests.blesta.com/topic/option-for-clients-to-select-the-service-for-which-they-are-opening-the-ticket-and-list-the-servic |
In an earlier release we added the ability to create custom fields within support departments. A lot of people have requested the ability to have a drop down so that the client can select the affected service they are opening a ticket about.
I think it makes sense to piggy back this on the existing custom fields. There might be a better way to do this, but I think we could add a new Type called "Drop-down Service List". This will allow staff to set their own label and description and permissions on the field, and when "Drop-down Service List" is selected, there will be nothing to configure below. When the field is rendered, it should render all services and domains a client has which are of a status "Active". If the support department is public and a non-client is filling out the form, then we cannot fetch any services/domains, so we may consider to defaulting to "None". Originally requested here https://requests.blesta.com/topic/option-for-clients-to-select-the-service-for-which-they-are-opening-the-ticket-and-list-the-servic NOTE! It may be better to add this as a Support Department setting to enable/disable, INSTEAD of a custom field. |
Paul Phillips
made changes -
| Fix Version/s | 5.12.0-b1 [ 12000 ] | |
| Fix Version/s | 5.11.0-b1 [ 11908 ] |
Paul Phillips
made changes -
| Sprint | 5.11.0 Sprint 3 [ 202 ] |
Paul Phillips
made changes -
| Rank | Ranked higher |