Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-5155

Support Manager: Add a force ticket import button that will output any errors to the user

        Details

        • Type: Improvement
        • Status: Open
        • Priority: Major
        • Resolution: Unresolved
        • Affects Version/s: 5.9.0
        • Fix Version/s: 5.11.0-b2
        • Component/s: Plugins, Staff Interface
        • Labels:
          None

          Description

          When configuring a support department to use IMAP or POP for Email Handling, it's impossible to know if you have entered everything correctly until the cron runs, and then it's difficult to diagnose any issues.

          If Email Handling is set to IMAP or POP, and the settings are saved (Security, Box Name, Host, User, Pass, Port), add a button called "Force Import" directly below the "Port" input box.

          When clicking the button, attempt to import tickets just like the cron would, but output details about the attempt so that a user can tell if it's able to connect or not, and if it sees any emails to import.

            Activity

            Ascending order - Click to sort in descending order
            admin Paul Phillips created issue -
            jonathan Jonathan Reissmueller made changes -
            Field Original Value New Value
            Story Points 3
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 4 [ 203 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            admin Paul Phillips made changes -
            Fix Version/s 5.11.0-b2 [ 12204 ]
            Fix Version/s 5.11.0-b1 [ 11908 ]
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 4 [ 203 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Sprint 5.11.0 Sprint 6 [ 206 ]
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher
            jonathan Jonathan Reissmueller made changes -
            Rank Ranked higher

              People

              • Assignee:
                Unassigned
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
                1 Start watching this issue

                Dates

                • Created:
                  Updated:

                  Agile