Details
-
Type:
Improvement
-
Status: Closed
-
Priority:
Minor
-
Resolution: Fixed
-
Affects Version/s: 5.12.0-b1
-
Fix Version/s: 5.12.0-b2
-
Component/s: Client Interface, Plugins, Staff Interface
-
Labels:None
Description
There are 3 changes needed to how services are associated with tickets.
1. In the staff area when viewing a ticket the service label is used for a link to edit the service, with a dropdown below that. Instead, show just the ID to the right of the dropdown as a link, not the entire link as the dropdown already has the label selected.
2. When creating a new ticket for a client, the "Service" dropdown only contains "None", it should contain a list of services like it does when a client opens a ticket.
3. In the client area the service is shown to the right of the label "Related Service", but it would be better if it appeared below the label.
See attached screenshots.
Activity
Paul Phillips
created issue -
Paul Phillips
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Attachment | Admin service.png [ 13106 ] |
Paul Phillips
made changes -
| Attachment | Admin service new ticket.png [ 13107 ] |
Paul Phillips
made changes -
| Attachment | Client ticket.png [ 13108 ] |
Paul Phillips
made changes -
| Rank | Ranked higher |
| Assignee | Abdy Franco [ abdy ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 hour, 44 minutes [ 6240 ] | |
| Worklog Id | 17795 [ 17795 ] |
| Status | In Progress [ 3 ] | In Review [ 5 ] |
| Resolution | Fixed [ 1 ] |
| Status | In Review [ 5 ] | Closed [ 6 ] |
