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  1. Blesta Core
  2. CORE-5583

Support Manager: Feedback reminders do not appear to be sent

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 5.13.0-b1
        • Fix Version/s: 5.13.0-b2
        • Component/s: Plugins
        • Labels:
          None

          Description

          On the department select "5 Minutes" for Automatically Send Feedback Reminder. Close a ticket as staff. Wait at least 5 minutes and run the cron. No feedback reminder email is sent although the task appears to run:

          Attempting plugin cron for support_manager send_feedback_reminders.
          Finished plugin cron for support_manager send_feedback_reminders.

            Activity

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            jonathan Jonathan Reissmueller added a comment -

            A reminder will be sent iff:
            1. The ticket was created AFTER enabling feedback reminders
            2. The ticket was created for the correct department
            3. The ticket was closed at least "reminder interval" minutes ago

            I suspect the first condition is the issue here

            Show
            jonathan Jonathan Reissmueller added a comment - A reminder will be sent iff: 1. The ticket was created AFTER enabling feedback reminders 2. The ticket was created for the correct department 3. The ticket was closed at least "reminder interval" minutes ago I suspect the first condition is the issue here

              People

              • Assignee:
                jonathan Jonathan Reissmueller
                Reporter:
                admin Paul Phillips
              • Votes:
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                Watchers:
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  18/Dec/25

                  Time Tracking

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                  Logged:
                  Time Spent - 23 minutes
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