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  1. Blesta Core
  2. CORE-607

Support Manager: Add ability to split a ticket

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Minor
        • Resolution: Fixed
        • Affects Version/s: 3.0.0.b6
        • Fix Version/s: 3.2.0-b1
        • Component/s: Staff Interface
        • Labels:
          None

          Description

          Add the ability to split a ticket into a new ticket. There will need to be an option in between replies where the ticket can be split. Spliting the ticket will assign a new ticket number and re-assign all replies after the split-point.

            Activity

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            admin Paul Phillips created issue -
            admin Paul Phillips made changes -
            Field Original Value New Value
            Sprint Sprint 1 [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Fix Version/s 3.2.0 [ 10002 ]
            Fix Version/s 3.1.0 [ 10001 ]
            admin Paul Phillips made changes -
            Rank Ranked higher
            tyson Tyson Phillips (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            tyson Tyson Phillips (Inactive) made changes -
            Security Private [ 10000 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status In Progress [ 3 ] Resolved [ 5 ]
            Resolution Fixed [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Resolved [ 5 ] Closed [ 6 ]
            tyson Tyson Phillips (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Closed [ 6 ] Reopened [ 4 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Reopened [ 4 ] Resolved [ 5 ]
            Resolution Fixed [ 1 ]
            tyson Tyson Phillips (Inactive) made changes -
            Status Resolved [ 5 ] Closed [ 6 ]

              People

              • Assignee:
                tyson Tyson Phillips (Inactive)
                Reporter:
                admin Paul Phillips
              • Votes:
                0 Vote for this issue
                Watchers:
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  23/Apr/14

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