This option is per-department.

See http://www.blesta.com/forums/index.php?/topic/915-clients-can-close-tickets/

Should probably allow a predefined response to be selected if this is enabled. Not required, but if it's selected it will update with the predefined response and close.

This way, you have 2 options..

1. Close after x days.
2. When closing, send the following predefined response
– None –
Other
Responses

Partially complete

Complete

Fix sending email on auto-close reply

Fixed

Improved find tickets to close query:

SELECT `support_replies`.* FROM `support_replies`
INNER JOIN `support_tickets` ON `support_replies`.`ticket_id`=`support_tickets`.`id`
WHERE `support_tickets`.`department_id`=?
AND `support_tickets`.`status`!='in_progress'
AND `support_tickets`.`status`!='closed'
AND `support_replies`.`type`='reply'
AND `support_replies`.`id` IN
(
	SELECT MAX(`support_replies`.`id`) FROM `support_replies`
	WHERE `support_replies`.`ticket_id`=`support_tickets`.`id` AND `support_replies`.`type`='reply'
)
AND `support_replies`.`staff_id` IS NOT NULL
AND `support_replies`.`date_added`<=?

When creating/editing a department there is a tooltip for "Automatically Close Tickets" that reads. "All open tickets that are not set to In Progress will be automatically closed if no replies have been made within the selected amount of time."

Since this is no longer true, and tickets are closed regardless of status so long as the time requirement has been met, and the last replier is not an admin it should instead read.. "All tickets with a status other than In Progress whose last reply is from a staff member will be automatically closed if no replies have been made within the selected amount of time."

Tooltip language needs fixed

Tooltip has been updated.