Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-725

Support Manager: Add an automatically close ticket option

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 3.0.1
        • Fix Version/s: 3.2.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          Add an option to automatically close tickets after no response for x days.

          Automatically Close Tickets
          Drop down 1 day to 30 days

          If a ticket has been waiting for a customer reply for this period of time, close the ticket and send a ticket closed notice.

          It's important that the time is the time that we've been waiting for a customer reply and not the time the ticket has been open.

            Issue Links

            relates to

            Bug - A problem which impairs or prevents the functions of the product. CORE-1167 Support Manager: Automatic ticket closing feature may log twice that tickets were closed

            • Blocker - Blocks development and/or testing work, production could not run.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              admin Paul Phillips created issue -
              admin Paul Phillips made changes -
              Field Original Value New Value
              Attachment bonfire-screenshot-20130902-092531-927.png [ 10627 ]
              admin Paul Phillips made changes -
              Security Private [ 10000 ]
              tyson Tyson Phillips (Inactive) made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              tyson Tyson Phillips (Inactive) made changes -
              Status In Progress [ 3 ] Resolved [ 5 ]
              Resolution Fixed [ 1 ]
              tyson Tyson Phillips (Inactive) made changes -
              Status Resolved [ 5 ] Closed [ 6 ]
              tyson Tyson Phillips (Inactive) made changes -
              Resolution Fixed [ 1 ]
              Status Closed [ 6 ] Reopened [ 4 ]
              tyson Tyson Phillips (Inactive) made changes -
              Summary Support Plugin: Add an automatically close ticket option Support Manager: Add an automatically close ticket option
              tyson Tyson Phillips (Inactive) made changes -
              Status Reopened [ 4 ] In Progress [ 3 ]
              tyson Tyson Phillips (Inactive) made changes -
              Status In Progress [ 3 ] Resolved [ 5 ]
              Resolution Fixed [ 1 ]
              cody Cody Phillips (Inactive) made changes -
              Resolution Fixed [ 1 ]
              Status Resolved [ 5 ] Reopened [ 4 ]
              cody Cody Phillips (Inactive) made changes -
              Status Reopened [ 4 ] Resolved [ 5 ]
              Resolution Fixed [ 1 ]
              admin Paul Phillips made changes -
              Resolution Fixed [ 1 ]
              Status Resolved [ 5 ] Reopened [ 4 ]
              tyson Tyson Phillips (Inactive) made changes -
              Status Reopened [ 4 ] In Progress [ 3 ]
              tyson Tyson Phillips (Inactive) made changes -
              Status In Progress [ 3 ] Resolved [ 5 ]
              Resolution Fixed [ 1 ]
              tyson Tyson Phillips (Inactive) made changes -
              Status Resolved [ 5 ] Closed [ 6 ]
              tyson Tyson Phillips (Inactive) made changes -
              Link This issue relates to CORE-1167 [ CORE-1167 ]

                People

                • Assignee:
                  tyson Tyson Phillips (Inactive)
                  Reporter:
                  admin Paul Phillips
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  3 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    23/Apr/14