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  1. Blesta Core
  2. CORE-725

Support Manager: Add an automatically close ticket option

        Details

        • Type: New Feature
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 3.0.1
        • Fix Version/s: 3.2.0-b1
        • Component/s: Plugins
        • Labels:
          None

          Description

          Add an option to automatically close tickets after no response for x days.

          Automatically Close Tickets
          Drop down 1 day to 30 days

          If a ticket has been waiting for a customer reply for this period of time, close the ticket and send a ticket closed notice.

          It's important that the time is the time that we've been waiting for a customer reply and not the time the ticket has been open.

            Issue Links

            relates to

            Bug - A problem which impairs or prevents the functions of the product. CORE-1167 Support Manager: Automatic ticket closing feature may log twice that tickets were closed

            • Blocker - Blocks development and/or testing work, production could not run.
            • Closed

              Activity

                People

                • Assignee:
                  tyson Tyson Phillips (Inactive)
                  Reporter:
                  admin Paul Phillips
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  3 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    23/Apr/14