Details
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Type:
New Feature
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Status: Closed
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Priority:
Blocker
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Resolution: Fixed
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Affects Version/s: 3.1.0
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Fix Version/s: 3.3.0-b1
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Component/s: Client Interface
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Labels:None
Description
Clients should be able to upgrade and downgrade their services between other packages in the same package group which use the same module.
The module should be notified when changing the package, so that it may perform an API call if desired. For example, changing a cPanel hosting plan in WHM to affect resource changes.
This feature should be implemented similarly to CORE-1093 by adding an additional drop down under the "Status" button in the client area when managing a service called "Upgrade / Downgrade". Selecting this option will open a modal box where the user may select a different package. All other packages and their pricing options should appear. If there are no other packages in the same group with the same module, do not display the "Upgrade / Downgrade" option in the status dropdown.
Extraneous:
When selecting the new option, the operation should take place immediately, however the action should be prorated per any company/client group settings. An invoice may be generated (due today) if upgrading and a prorated amount is due. In this case, direct the user after performing the upgrade to the invoice pay form. If the user is performing a downgrade, issue a prorated credit to their account as an "In House Credit" for the difference, per any company/client group settings/rules.
Consider an additional upgrade email notice, either to staff or to clients where staff can BCC subscribe.
Issue Links
Activity
A setting for whether the client can change the service package has been added.
This task does not affect service configurable options.
Tyson Phillips (Inactive)
added a comment - A setting for whether the client can change the service package has been added.
This task does not affect service configurable options. To add some clarity to the function, in the modal box above "Current Package" and the following text:
If the new package you select costs more, you'll be invoiced for the prorated difference.
Paul Phillips
added a comment - To add some clarity to the function, in the modal box above "Current Package" and the following text:
If the new package you select costs more, you'll be invoiced for the prorated difference. Upgrading appears to charge the prorated amount for the new service, not considering what was already paid for the existing service.
For example, today is 8/21/14. I have a bronze package that's $8 monthly. It renews on Oct 1, because I purchased it today using prorata. I upgrade to the silver package that's $18 monthly. I'm invoice $23.81. It should be closer to $13, considering that I'm starting from the bronze, $8/mo plan. The prorated difference should then be based on $10/mo.
Paul Phillips
added a comment - Upgrading appears to charge the prorated amount for the new service, not considering what was already paid for the existing service.
For example, today is 8/21/14. I have a bronze package that's $8 monthly. It renews on Oct 1, because I purchased it today using prorata. I upgrade to the silver package that's $18 monthly. I'm invoice $23.81. It should be closer to $13, considering that I'm starting from the bronze, $8/mo plan. The prorated difference should then be based on $10/mo. This task doesn't consider proration. See CORE-351.
Tyson Phillips (Inactive)
added a comment - This task doesn't consider proration. See CORE-351 . Seems to work fine in testing, closing this issue.
Paul Phillips
added a comment - Seems to work fine in testing, closing this issue. 
Modal Box language