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  1. Blesta Core
  2. CORE-1167

Support Manager: Automatic ticket closing feature may log twice that tickets were closed

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Blocker
        • Resolution: Fixed
        • Affects Version/s: 3.2.0-b1
        • Fix Version/s: 3.2.0-b2
        • Component/s: Plugins
        • Labels:
          None

          Description

            Issue Links

            relates to

            New Feature - A new feature of the product, which has yet to be developed. CORE-725 Support Manager: Add an automatically close ticket option

            • Major - Major loss of function.
            • Closed

              Activity

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              tyson Tyson Phillips (Inactive) added a comment -

              The duplicate log messages on close has been fixed. I can't duplicate the issue of the ticket closing when it is already closed, and that logic doesn't look possible. We would need more information.

              The user that reported the issue had run the Support Manager Pro 3rd-party plugin that integrated with the Support Manager in the past--it may be that had something to do with it.

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              tyson Tyson Phillips (Inactive) added a comment - The duplicate log messages on close has been fixed. I can't duplicate the issue of the ticket closing when it is already closed, and that logic doesn't look possible. We would need more information. The user that reported the issue had run the Support Manager Pro 3rd-party plugin that integrated with the Support Manager in the past--it may be that had something to do with it.

                People

                • Assignee:
                  tyson Tyson Phillips (Inactive)
                  Reporter:
                  admin Paul Phillips
                • Votes:
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                  Watchers:
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                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    2/May/14