Uploaded image for project: 'Blesta Core'
  1. Blesta Core
  2. CORE-1167

Support Manager: Automatic ticket closing feature may log twice that tickets were closed

        Details

        • Type: Bug
        • Status: Closed
        • Priority: Blocker
        • Resolution: Fixed
        • Affects Version/s: 3.2.0-b1
        • Fix Version/s: 3.2.0-b2
        • Component/s: Plugins
        • Labels:
          None

          Description

            Issue Links

            relates to

            New Feature - A new feature of the product, which has yet to be developed. CORE-725 Support Manager: Add an automatically close ticket option

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              admin Paul Phillips created issue -
              tyson Tyson Phillips (Inactive) made changes -
              Field Original Value New Value
              Status Open [ 1 ] In Progress [ 3 ]
              tyson Tyson Phillips (Inactive) made changes -
              Link This issue relates to CORE-725 [ CORE-725 ]
              Hide
              Permalink
              tyson Tyson Phillips (Inactive) added a comment -

              The duplicate log messages on close has been fixed. I can't duplicate the issue of the ticket closing when it is already closed, and that logic doesn't look possible. We would need more information.

              The user that reported the issue had run the Support Manager Pro 3rd-party plugin that integrated with the Support Manager in the past--it may be that had something to do with it.

              Show
              tyson Tyson Phillips (Inactive) added a comment - The duplicate log messages on close has been fixed. I can't duplicate the issue of the ticket closing when it is already closed, and that logic doesn't look possible. We would need more information. The user that reported the issue had run the Support Manager Pro 3rd-party plugin that integrated with the Support Manager in the past--it may be that had something to do with it.
              tyson Tyson Phillips (Inactive) made changes -
              Status In Progress [ 3 ] Resolved [ 5 ]
              Resolution Fixed [ 1 ]
              tyson Tyson Phillips (Inactive) made changes -
              Summary Support Manager: Automatic ticket closing feature may close previously closed tickets. Support Manager: Automatic ticket closing feature may log twice that tickets were closed
              tyson Tyson Phillips (Inactive) made changes -
              Status Resolved [ 5 ] Closed [ 6 ]

                People

                • Assignee:
                  tyson Tyson Phillips (Inactive)
                  Reporter:
                  admin Paul Phillips
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  2 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    2/May/14