Details
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Type:
Bug
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Status: Closed
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Priority:
Trivial
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Resolution: Fixed
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Affects Version/s: 3.2.0-b1
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Fix Version/s: 3.2.0-b3
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Component/s: Client Interface
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Labels:None
Description
If there is only 1 department visible to a client when not logged in, then the system currently redirects them to add a ticket to that department rather than choose a department from a list of departments. Because of this additional redirect, the success message is lost after creating a ticket.
Activity
I think you wanted to forward users straight to creating a ticket if there was only 1 department, but we could nix that behavior. Otherwise we need to redirect the user to a separate URL if there is only 1 department available.
Tyson Phillips (Inactive)
added a comment - I think you wanted to forward users straight to creating a ticket if there was only 1 department, but we could nix that behavior. Otherwise we need to redirect the user to a separate URL if there is only 1 department available. 
Should we display the single department rather than redirecting them to add a ticket to that department? This may provide some consistency, while resolving the message issue.