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  1. Blesta Core
  2. CORE-1274

Support Manager: Change Ticket Updated email template to clarify when there are attachments

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Minor
        • Resolution: Fixed
        • Affects Version/s: 3.2.0
        • Fix Version/s: 3.3.0
        • Component/s: Plugins
        • Labels:
          None

          Description

          If a ticket reply has attachments, a new email tag should be available that can be used to link the user to view the ticket to see the attachments, e.g.:

          {% if ticket.reply_has_attachments %}

          Files have been attached to this ticket reply. You may visit

          {update_ticket_url}

          to view the ticket and download the attachments.

          {% endif%}

          This may be useful for other ticket email templates as well.

            Activity

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            tyson Tyson Phillips (Inactive) added a comment -

            Added tags:

            {ticket.has_attachments} {ticket.reply_has_attachments}
            Show
            tyson Tyson Phillips (Inactive) added a comment - Added tags: {ticket.has_attachments} {ticket.reply_has_attachments}

              People

              • Assignee:
                tyson Tyson Phillips (Inactive)
                Reporter:
                tyson Tyson Phillips (Inactive)
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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Fix Release Date:
                  24/Sep/14