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  1. Blesta Core
  2. CORE-1659

Support Manager: Tickets created and updated by contacts are not readily apparant

    Details

    • Type: Improvement
    • Status: Closed
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 3.4.0
    • Fix Version/s: 3.5.0-b5
    • Component/s: Plugins
    • Labels:
      None

      Description

      When a contact responds to a ticket, the clients name is displayed in the staff interface when viewing the ticket. If possible, the contacts name and gravatar should be displayed in the left column when the contact replies instead so that it's obvious to staff which person they are communicating with.

      Additionally, the heading should be updated to include the contacts name.

      Instead of:
      On May 14 2015 11:43 AM Client Name replied

      It should say:
      On May 14 2015 11:43 AM Contact Name replied

      If indeed it was a contact that replied to the ticket and not the client.

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            People

            • Assignee:
              tyson Tyson Phillips (Inactive)
              Reporter:
              admin Paul Phillips
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              Dates

              • Created:
                Updated:
                Resolved:
                Fix Release Date:
                12/Jun/15