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  1. Blesta Core
  2. CORE-1659

Support Manager: Tickets created and updated by contacts are not readily apparant

        Details

        • Type: Improvement
        • Status: Closed
        • Priority: Major
        • Resolution: Fixed
        • Affects Version/s: 3.4.0
        • Fix Version/s: 3.5.0-b5
        • Component/s: Plugins
        • Labels:
          None

          Description

          When a contact responds to a ticket, the clients name is displayed in the staff interface when viewing the ticket. If possible, the contacts name and gravatar should be displayed in the left column when the contact replies instead so that it's obvious to staff which person they are communicating with.

          Additionally, the heading should be updated to include the contacts name.

          Instead of:
          On May 14 2015 11:43 AM Client Name replied

          It should say:
          On May 14 2015 11:43 AM Contact Name replied

          If indeed it was a contact that replied to the ticket and not the client.

            Issue Links

            relates to

            New Feature - A new feature of the product, which has yet to be developed. CORE-1462 Support Manager: Allow contact replies

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              admin Paul Phillips created issue -
              admin Paul Phillips made changes -
              Field Original Value New Value
              Rank Ranked higher
              tyson Tyson Phillips (Inactive) made changes -
              Status Open [ 1 ] Resolved [ 5 ]
              Resolution Fixed [ 1 ]
              tyson Tyson Phillips (Inactive) made changes -
              Fix Version/s 3.5.0-b5 [ 10705 ]
              tyson Tyson Phillips (Inactive) made changes -
              Link This issue relates to CORE-1462 [ CORE-1462 ]
              tyson Tyson Phillips (Inactive) made changes -
              Status Resolved [ 5 ] Closed [ 6 ]

                People

                • Assignee:
                  tyson Tyson Phillips (Inactive)
                  Reporter:
                  admin Paul Phillips
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  1 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved:
                    Fix Release Date:
                    12/Jun/15